When Does This Become Too Much?

Updated on April 30, 2014
E.B. asks from Virginia Beach, VA
11 answers

I don't know what to call this question. It is in regard to the woman who lost her house in Pennsylvania because she failed to pay $6.30 in taxes after her husband died.

We recently moved and I returned all our cable tv equipment on time, but the company said we failed to return a piece of equipment. The cost of the equipment that they said we owed was about $10. I insisted that we returned it with everything else, but they pursued me regularly for three months. Finally, after speaking with a supervisor for an extended period of time, the supervisor found out that we had in fact returned it on time and actually they owed us $2.34 which they sent us in the form of a check. And they knew we were good customers, having paid all our bills on time and never being late, etc., so no history of trying to cheat them or weasel out of bills.

In the past, have received a hospital bill showing that after insurance and all the billing procedures, we owed 42 cents.

Is this stuff worth it? At what point should these huge corporations just write off amounts that are just a few dollars or a few cents? The hospital bill that I got was on 2 huge sheets of paper, mailed first class, and even though it was computer generated, someone had to work to compile that bill, tell the printer to print it, get it mailed, etc. I guarantee that it all cost WAY more than 42 cents.

The cable company is a major national one, and really, to pursue someone for three months - not for stealing services or illegally downloading stuff or keeping hundreds of dollars of equipment but one little remote that apparently was missing that they had overlooked - how much does that cost in personnel time, record keeping, billing, mailing, calls, processing and mailing a $2.34 check, etc. We're not rich by any means, but the $2.34 made no difference to us. Maybe it paid for 4 postage stamps. It all seemed quite petty. And the time I spent answering their phone calls demanding their equipment back, and the time I spent looking up my records, well, that cost a lot more than $2.34.

And how much did it cost in court time, attorneys' fees, judges' time, notices, etc, to foreclose on that woman's house when she had paid everything properly except for an overlooked $6?

I paid the 42 cents. That cost an envelope, a check, a stamp that cost more than 42 cents.

By the way, I am not talking about someone with a small personal business. To them, a few dollars is a major thing and it's important. But these are multi-billion dollar businesses. Is it getting crazy, or am I missing something?

I think it's time for some common sense, but maybe I'm not understanding why such small amounts are so essential to these huge corporations. Has anyone else been billed a few cents?

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So What Happened?

Thanks everyone. Some good points to think about, and an interesting discussion. I appreciate your thoughts.

Featured Answers

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J.C.

answers from New York on

I think it's ridiculous to not just write off anything under $10. Administratively, it's not worth the cost.

On the flip side, I found out that I had ignored a hospital medical bill for about 4 years. I was sick and when they were sending the original invoices, I never even opened them. Well, I finally did and made a call to set up a payment plan. Something like $50 a month until the $450 was paid off. Well, after two months, I received a call that due to goodwill on my part, they were "forgiving me" the rest of the charges. This came from a hospital!! WOW. I was impressed.

BTW - have you read or watched "House of Sand and Fog?" If not you'll love it.

6 moms found this helpful

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C.O.

answers from Washington DC on

Sorry. Read the story and I don't feel sorry for her. They sent her REGISTERED mail. She ignored it. She could afford the cost of a lawyer but she couldn't pay $6.32??!?!? Sorry. That's inexcusable.

In regards to your comments about "huge corporations"??? Sorry. You need to stop and THINK. Seriously. Let's say EVERY company waived $6.32 (it was the STATE she owed it to - not a corporation - by the way) and there's 10,000 customers that owe $6.32 - do the math - that's $63K. So let's say you expect the state or a company to "write off" anything under say $50 - there's 12MILLION people in the state of PA...how much is that???

Let's use your example of .42 cents...if the company or state forgave each and every person who owed .42 multiplied by 12M people - that $500K...

I just got a bill in the mail yesterday for .94 cents. I can pay it on-line or go into the office when I have my next appointment. Did I laugh when I opened the bill? Yes. Thought it was hilarious. But when you sit back and think about it - each and every cent adds up.

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C.N.

answers from Baton Rouge on

My dad once received a doctor bill for $0. He threw it away. Then he received another bill for $0. He threw that away. Then he received a collection notice for $0.
He called and they told him just to write a check for $0 and send it in. He told them no, that he has to BUY his checks and stamps, and that he wasn't going to waste money to pay a bill that didn't exist.

10 moms found this helpful

J.S.

answers from Richland on

Okay so I found this fascinating because you have to do some heavy duty ignoring to lose your home for 6.30.

I was right. First of all they make it sound like some poor little old lady who has never taken care of anything ...oh poor dear!! She appears to be in her 40s, maybe early 50s. They bought the home in 99, he died in 04, this debt was from 2009 so she knew she paid late, she got a 2010 bill that showed the new amount, the late charge from the year before and still did not pay it? I get she is blond but come on! So then she gets noticed of pay the six bucks or we sell your home in 2011 and did nothing!

http://www.nydailynews.com/news/national/woman-lost-home-...#

So I guess I am here wondering have we hit a point where we excuse all idiocy if we deem it is a big guy going after a little guy?

Common sense is if you owe a small amount pay it! It isn't worth interest or worse losing your house. Who cares if it doesn't make sense.

Oh and bills go out bulk rate so it is pennies to a business to mail out a bill.

8 moms found this helpful

V.B.

answers from Jacksonville on

Sooo.. you are saying that the government is a huge corporation... ?

;)

I get where you are coming from with the small amounts due on some of the items you listed. However, we need to keep in mind that the only way to KNOW that it was "only" 42 cents (or whatever minimal amount it was) was to actually already have done the work involved to figure it out. Had the amount you owed (after the person went through and did all the computations, etc) been $2,000, I doubt that it would seem so inconsequential. But there is only one way to know what amount it was: to do the work (incur the costs of figuring it out).

Once they get to the bottom and see it's only 42 cents, should they just write it off? Maybe. But doesn't doing that also generate more expenses by increasing the work in the accounting department? Whereas sending out the bill and receiving the monies due just flows right into the "costs" already being payed to maintain the business cash flow. ...

Anyhoo...

As far as the woman who lost her house... I'd want to know a lot more specifics before rendering any final opinion. Certainly it appears that the judge followed the letter of the law. Perhaps the laws might need tweaking to ensure more layers so something like this doesn't happen in the future?
Or.. perhaps more personal responsibility needs to be employed by homeowners? Or ... ?
See ... without knowing the particulars... we can't really say what went wrong. I have known of plenty of people (some even here on this site) who suggest to "just ignore" something because it wrong. Umm.. no. You never ignore legal paperwork. Ever. ESPECIALLY if it is in error.

But... we can't say that the woman did or did not ignore notices, because we don't know if they were actually sent... we don't have access to the records that show where they were mailed. Or any of those particulars. Maybe she did get the notices and didn't open them, presuming them to be junk mail ? Lord knows WE get enough of "official looking" junk mail as to be confused if I didn't actually open it and read it.
It's sad. That's for sure. But, I have to wonder about the details. Was there corruption involved? I read some comments after that article that certainly lean in the train of thought. But, again, without the details (which are NOT given in the story) we really have no way to draw any conclusions whatsoever.

---
Oh.. and no, I've never been billed for a few cents. But I did just ignore a refund check sent to me by Verizon for $0.02.

7 moms found this helpful
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A.S.

answers from Boca Raton on

It's prisoner training . . . imo.

Obey even when you're right and "authority" is wrong. The deck is stacked against you. Resistance is futile.

That's the message we're supposed to receive. And it's pretty effective when you think about it.

This is the main reason that I'm against class action reform, even though class action attorneys are generally the only parties who really benefit from class action suits.

5 moms found this helpful
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O.O.

answers from Los Angeles on

Cliven Bundy lives off public land for 20 years and continues to do so, while a widow gets kicked out of her own house for $6?
Unreal.

4 moms found this helpful
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S.S.

answers from Atlanta on

You did the right thing and paid the bill, even if it was 42 cents. Why should she not pay her bill for $6 dollars??

I'm sure I have been billed for services for less than $10. And I would pay it. It's my responsibility to pay.

Others have pointed out how a few cents adds up fast. Just pay your bill. It's hard to muster sympathy for someone who ignored it.

3 moms found this helpful
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M.C.

answers from Chattanooga on

I'm with ya! Lol.

Buuuut, with the big companies a few dollars here and there likely adds up quickly when they have thousands of customers. They also likely have their accounts receivable collectors going after it in bulk, which probably drastically reduces the cost of doing so. Plus, many companies have an automated system of sending out the bills, so as long as there is a negative balance it will send one out regardless of the amount.

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S.B.

answers from Houston on

Now, I'm really frustrated with some who say "big corporations". This WAS NOT a big corporation. It was the government. So get off the "big corporations are the sin of all sins and evil".

She ignored several letter, registered letters etc. She had the opportunity to get this squared away and ignored it instead. I have sympathy but really this is not one of those times.

2 moms found this helpful
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G.♣.

answers from Springfield on

Ok, the foreclosure, not sure that makes any sense at all.

The billing for just a few dollars and/or cents ...

Those are computer generated. There isn't a person that sits there and computes it. A computer does that. After each service is provided, there is a person who enters the data. That happens after every patient or every customer has been served. There are people that work at the hospital or business whose job it is to simply enter the data in the appropriate field - those are your data entry positions. There is an entirely separate office (accounting, accounts receivable maybe) whose job it is to send out the bills. Every month on certain dates, the computer is programed to print out the bills. It is someone's job to put those bills into envelopes, unless the computer does that now, too. But I'm not sure it's anyone's job to look at he amount owed.

So many things are automated. I realy doubt anyone actually picks up the piece of paper and says, "They only owe $5.23? This isn't worth it. Mark their account "paid in full."

1 mom found this helpful
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