Switching OBGYN Office Mid-pregnancy

Updated on January 03, 2007
K.D. asks from Surprise, AZ
6 answers

I recently moved to the west side from the Cave Creek area. Since coming to AZ in 1999, I've been with the Caring for Women group. They've been beyond fantastic - top notch. The nurses were terrific. The doctors responsive. But we went with a local OBGYN provider because it takes us about an hour to get to the old office (one way), including the hospital we'd have to use.

The local group I chose, however, has never dazzled me - to say the least. Recently, I took a trip mid-pregnancy, taking along med records just in case, as is advised. When I looked over the med records I saw that I was to be told about numerous topics related to pregnancy. However, none had ever been discussed with me. The clincher - the nurse I had been seeing (their policy) signed off that she had discussed these topics with me. When I talked with her about this she immediately stated I must be confused, I must have forgotten, that I must have been too overwhelmed to remember our conversation, etc. etc. . Boy, I remember conversations I've had 30 years ago, let alone 7 days ago. Wow. Would almost think she was a man with that knee jerk response. When I made it clear that I was not confused, that I had not forgotten discussions of important pregnancy topics (especially most of which was to have occurred just a week prior and since this is my first pregnancy), she then totally switched gears to blame a nursing student - that it was the student's oversight. This is not true, since the student was only around to find the fetal heartbeat and then left to work with another patient (which my nurse even advised her to do).

The problem here is trust. She screwed up. People screw up. That's life. I would have been happy with a "Boy, we have a lot of patients and keeping things straight can be difficult. I really hope this isn't the case, but if we need to do some clarification, let's bring you in and review all the topics." I didn't need her to fall on her sword. But not only did she NOT offer any such reprieve but in looking to CYA, she blamed me and then her assistant. Never did she take any responsibility, adamantly stating that she doesn't ever make mistakes. The rest of humanity does - just not her. This left a nasty taste in my mouth. Coupled with the lack luster performance of the office as a whole (minus one doctor who works there) I don't feel I can trust them. How I look at it, if she's willing to lie about small things (though falsifying a medical record is no small thing), then she's willing to lie about big things. And since this same nurse assists doctors during c-sections, I would definitely not feel comfortable going under the knife knowing she is there. Frankly, I would kick her out of the OR.

Of course, now I'd have to switch to a doctor and hospital far away. Inconvient. Plus, the one doctor was really good. But I just don't feel comfortable taking chances with my baby-to-be, no matter how remote her involvement may be in the near future. I'd rather drive to the moon and back than knowingly invite someone who puts so little interest in being honest and doing honest work. Frankly, I'd take a nasty Dr. House doing honest work over a nicey-nicey nurse not doing her job.

Any thoughts?

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So What Happened?

Well, I want to thank everyone for their support. You all made me feel alot better. My husband and I visited a new OBGYN this last Wednesday, who works out of Banner T-Bird. He was terrific, the office was terrific (organized, friendly, responsive) and we couldn't be happier. The only problem - why didn't we do this weeks ago!!!???

So for anyone else out there having trouble, switch now. Don't wait! I tried to wait (23 weeks into the pregnancy, in fact) to "give them a chance" but all I ended up doing was give them a chance to make me unhappy again and again and again.

So, thanks again to everyone. ! :):):):) We're now going to have a healthy - and happy! - pregnancy.

:)

More Answers

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L.S.

answers from Phoenix on

K.,

Sorry to hear about your bad experience - especially when this is your first child and nerves are already on end becuase everything you feel with the baby is new and you wonder is this normal etc? I know I did.

Personally, I would do the drive and stay with your old doctor, mainly because they provide you with a comfort and trust level that you need. The less stress and worry you feel, the better for the baby. In the long run it is only for a few more months or so, until you have the baby.

I recently moved to the west side from the North Central Phx area and I still drive to my obgyn in that area as well as take my daughter, now two, to her pediatrician. All I can say is that that the drive is worth it for the added level of security and trust and I get from both doctors.

You always have the option of discussing your concerns directly with the office manager at the new office. I would recommend talking directly with the doctor with the nurse present and maybe even have your husband there so you don't feel ganged up on. Let the nurse try to defend or should I say CYA in front of the doctor - even invite the student nurse in. Lay it all out on the line and send a message that if you continue as a patient you expect and deserve better treatment. However, it sounds like overall, you are not happy with the office.

good luck.

L.

Smallavatar-fefd015f3e6a23a79637b7ec8e9ddaa6

A.C.

answers from Phoenix on

if you don't mind me asking what dr did your use because if you are still in need of a closer obgyn i can recommend mine to you...i just had a baby three months agao and all the nurses and doctors are wonderful and very helpful. So if you would like that info i would be glad to give you their number.

Smallavatar-fefd015f3e6a23a79637b7ec8e9ddaa6

L.W.

answers from Phoenix on

well even if the doctor is great but can't trust the nurse then i would go somewhere else,trust your heart, you need to be happy with your doctor and his nurse! you might talk to your doctor ask that she not be present!

Smallavatar-fefd015f3e6a23a79637b7ec8e9ddaa6

W.B.

answers from Phoenix on

If you're only comfortable with one of the practitioners and NONE of the nursing staff at your current provider's office, switch. The likelihood that you end up going into labor when that one doctor is taking call is fairly small. And no nurse should EVER have that type of attitude. That's just uncalled for and unprofessional.

Have you discussed this incident with a nurse manager or with the physician you're seeing? This may not be an isolated incident and they need to know what is happening because I can all but guarantee that the nurse certainly isn't telling them about it.

Is it worth the time and trouble to go to the other office? Depends. Do you really want to risk the chance that this nurse ends up in the delivery room with you?

Smallavatar-fefd015f3e6a23a79637b7ec8e9ddaa6

D.W.

answers from Phoenix on

Hello! Switching offices should be possible without problem. I switched right at the end of my pregnancy (38 weeks) to Glendale OB/GYN on the recommendation of a friend because I did not trust the previous Dr anymore. I saw Dr Nahm at Glendale OB/GYN and was (and am) very happy there. They took good care of me and Dr Nahm did an uneventful c section for me at Banner Thunderbird right across the street from the office. In case you want to check it out:
Christopher Nahm
Glendale OB/GYN
Work: ###-###-####
5750 W Thunderbird #d400

Good luck to you!

Smallavatar-fefd015f3e6a23a79637b7ec8e9ddaa6

H.M.

answers from Phoenix on

Hello. This really bothers me as well. I work in the medical field and I felt that way for a very long time about my doctor. I dont know what area you live in but I know several very good OB/Gyn on the west valley but they range in areas. I currently am working at a pediatrics office in the Surprise area. If there is anything that I can help you with just let me know.

H.

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