Rude Employee at Ross on Bell Rd in Peoria

Updated on September 30, 2006
H.M. asks from Peoria, AZ
15 answers

I went to Ross yesterday to pick up a present for my husband's birthday. My 3 year-old daughter is slowly recovering from a cough/cold and hasn't slept well for a couple of nights. Consequently she wasn't doing what I asked her and was acting up a bit. She wasn't damaging anything or making a mess or even crying, just not listening to me when I was trying to leave. Anyway, a Ross employee came up to me (out of the blue) and told me to use the belt I was about to buy to hit her with. That would get her to listen he said. I couldn't believe it - it really upset me. I think my daughter understood what he said as well because she cried all the way home. What do you moms think? Have you ever received unwanted parenting advice?

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So What Happened?

Thanks for all your responses - it's great to know you agree with me that it was totally out of line. My e-mail was forwarded from Ross' head office to the district manager yesterday so we'll see what happens. I'll let you all know. I know I probably should have brought it up in the store at the time, but he looked like he may have been the manager and I was pretty much in shock and just wanted to get out of there. Anyway, thanks again for all the support.

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J.M.

answers from Tucson on

all I can think is that I really hope that guy never has children..... I would have been appalled and would definitly let someone in charge at that ross know he was way out of line.....

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A.F.

answers from Tucson on

i would bring that comment to the store manager, the comment is unexectable. I receive parenting advive all the time from others beacuse i'm a first time mom. I try to ignore random displine given to me by strangers, however i'm always willing to learn new ideas from people like my mom. I would of told the employee at Ross to mind his own business. sorry that happen to you.

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M.M.

answers from Albuquerque on

I, personally, would have used the belt to hit him with!
BTW, I am not a violent person, but that remark would have pushed me over the edge. Sorry to hear you & your daughter had to expereince that.
Did you call the manager or corporate office and complain?

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A.K.

answers from Denver on

The guy was totally out of control to say such a thing to you, and especially in front of your daughter. He couldn't possibly have his own kids if he doesn't realize that they hear and understand everything, even if they can't talk yet! I probably would have offered to use the belt on him if it had been me, but that would not have been good modeling for my son...

I have to say, I am getting tired of the rude employees at the Ross near my house in the Stapleton development. They are always ragging on parents to keep their children under control. I'm getting so sick of hearing the crass demands over the loudspeaker that I'm ready to stop shopping there.

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D.C.

answers from Phoenix on

Hi!
I would of asked to speak to a manager and told him or her how this employee treated you and how it made you and your daughter feel. I would of been very upset if someone would of talked to me like that. So unprofessional!!!!!!! If yo think that you can, I might even call the store today and ask to speak to a manager, I would not like to be treated like this at all!!!!!!!! WOW!!!!! Unbelievable!!!! The nerve of some people! I pray that this person does not have any children! Take care!
D.
Gilbert, AZ

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A.W.

answers from Phoenix on

personally I would have gone to management and reported the incident. I would have been loud and mad and I assure you that the employer would have been unemployed by the time I was done.
Don't ever stand by and let people treat you that way especially an employee of a business. This person should obviously not be working with the public.

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L.

answers from Denver on

Hi H.;

Isn't parenting great! Your dammed if you do and dammed if you don't when it comes to disiplining your kids. Here is some more unwanted advice. Next time if when they are tired, sick or hungry or whatever, leave then with dad and tell you have to run and do something (or just tell him your getting his birthday present). If they are not feeling good don't put them in a situation that is going to stress them out more, shopping is very stressful and I will do almost anything not to go shopping with my kids if I don't have to. Please just think about it next time.

L. Smith

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T.Z.

answers from Phoenix on

Unwanted advice is always going to happen. BUT when when it is from a store employee and/or directly effects your child it becomes a whole new ball game. You NEED to report this, maybe it was a stupid slide comment reguardless it was WRONG and the employer should be told and the situation documented.
If your daughter cried all the way home, I would suggest you discussing the situaion with her. (on kids terms of course, drop it when she does) Make her know your feelings about both the her behavior and the situation.

Love to hear back about your plan of action.

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T.B.

answers from Albuquerque on

Hello H.;

My daughter is 5 months and I was given advice that was not asked for before she was born and even now on how I should rear her when she is older. When someone gives unasked advice. I am a very blunt and out spoken person. Therefore, my response would have been mind your own business or who asked you. However, if I wanted to comment in nice way I would have stated that I would rather you not tell me how I should rear my child or children. I would have also spoken with the manager in reference to his statement. You are a customer there to shop and who is he to tell you what to do with your child. I would also contact corporate. I would go back in the store and find out if name if you do not already know his name. I would then call Corporate and let them know that you are a regular customer at Ross and that comment from their employee not only disturbed you but also disturbed your child. It was not his place to comment.

Ty

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C.K.

answers from Santa Fe on

Go back to Ross, point the guy out to the manager and leave the rest up to the manager. Totally out of line. How dare that employee say that? I shiver to think if he has children!

But management needs to know. I've had really weird encounters with customers and employees and other parents and employees at my daughter's school. When there is anything out of line, I take care of it immediately. You can do the same. And let your child be with you when you do it so she can see that you defend and protect her! Of course, I don't yell and scream, just the facts, but I am stern and I notice when I do that, my children feel really proud that I took care of them.

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D.W.

answers from Denver on

Hi I know how you feel I have a special needs girl that is 5 but she looks like she is 7 and by looking at her you would never know she is a special child anyway several times Mcdonalds walmart kingsoopers I have had encounters with total strangers one i will tell you about from Kingsoopers I was in the fruit vege section when my victoria starting saying ahh ahh she doesnt (speak ) she wasnt too loud but this woman came over to us put her finger across her mouth and said shush to Victoria I almost came unglued I said very sternly dont you dare tell my child to be quiet you dont know anything about her she went on to tell me she would never let her children behave that way I said are they special needs children? she replied Oh I didnt know I said she should be careful about what you say. she walked away and it was all i could to not cry. people like to judge us when we go anywhere people can be cruel I dont know how much my girl understands about rude comments and behaviors but i wont stay at home and hide my beautiful girl we have every right to go where we want and we do.... God Bless Vickie

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V.R.

answers from Colorado Springs on

Before anymore time goes by, write down ALL the details you remember of this visit.

I've only been given "unwanted" parenting advice twice and both times, I smiled and thanked the person, rather than make an issue of it. HOWEVER, it was NEVER to the extent that you are describing.

I have a family member who works in retail and she saw your post and was VERY upset about it. At her location, the employees are told to never, ever issue words of advice to parents of unruly (NOT that your daughter was!) children. They were allowed to try to get parents to strap their child in carts, but nothing beyond this.

I truly believe that if management were aware that an employee were suggesting that a parent use a belt (or anything like it), on a child, they would be appalled.

Please get the details down, and write a very clear and concise explanation of what happened and why you won't patron that store again.

V/r,

V.

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A.H.

answers from Phoenix on

Thats horrible I would report them! I have a 3 and 22mos old and they are not perfect like any other kid. I have had to leave stores cause they are tired but that response was totally uncalled for. I don't care if she was screaming but in your case she was not.

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J.S.

answers from Phoenix on

I would have asked the employee if that is how he deals with his kids ? Maybe he does not even have kids...which I always LOVE those experts. You could have said..."I'm sorry I thought I had walked into Ross and not a Child Psychologist's office." and then add that maybe he should think a little more before giving up his day job! :))

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P.H.

answers from Denver on

I think you should call the Ross store and report the incident to the manager!!! That employee had no right to say what he did.
Good luck,
P.

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