Hi, Moms!
OK, this is the situation. I had newborn pictures taken of my daughter two weeks after she was born. I paid for the photo session and I ordered and paid for the pictures. Months later she has yet to give me the pictures I paid for. She won’t return my calls, e-mails or even a note card I sent her in the mail. My daughter is 9 months old now and I think it’s about time I had the pictures. I have her home address and I'm tempted to send my husband to knock on her door and demand she give us our pictures. I'm beyond pissed and frustrated. What should I do? Thanks for your input.
Hi all!
First of all I would like to thank you all for all of your GREAT advice. Thank you so, so, much! Well... I wrote her a letter explaining to her for the last time that I had given her ample time to give me my pictures and that she was putting me in a position where I would have to contact the BBB and the PPA. Then, last night she shows up at my house with the pictures (unannounced). She was pregnant and told me how she had all these complications and well...to make a long story short I got my pictures - they are BEAUTIFUL. Besides this problem I had with her she really is an amazing photographer. I still think she should have called me, but whatever...
Thanks Ladies!
Try calling Help me Howard from CBS news and asking him for help. I would e mail her first and let her know you are filing complaints. File with the police dept too. it sounds like she is out of business but you paid her and she should send you the photos.
Hi K.,
How frustrating!! It is definately time to get those pictures of your little girl. I am wondering if this person is a professional photographer that has a business license of some sort. If so, I might look into that and see if there is some way to report her or at least find out if there are others that have experienced the same thing as you. I might also suggest writing a letter to her and perhaps including a CC to a lawyer that you or someone might know (even if you don't really send it to the lawyer). That might catch her attention. Although you might really feel like having your husband knock on her door, that might back fire and then you may never get your pictures. Good luck!!
Wow, I wonder why? Did she go out of business? I'd be logging complaints everywhere i could, thats for sure. Better Business Bureau, or any local agencies that handle things like that. And I'd put the name of the business out there too, on sites like this, so other moms dont get burned.
I would file a complaint with the Better Business Bureau and send a certified letter requesting your photos and stating that you will start legal proceeding if she does not comply. This is usually all it takes to get some actions. Hope this works for you.
if you have a reciept your best bet is to take her to small claims court. she is obviously not goingto give them to you and you have paid for them. my best advice is that you get all the paperwork togther and call a lawyer for small claims court or even ask a police officer on what can be done. just dont do anything that would put your case at risk so all you can do is keep doing what you are doing and file a complaint with the better business bureau.
Well K., I had the same thing happen to me with a contractor and my husband did go to the contractor's home and knocked on the door one evening. I must admit it worked and we finally got our basement finished. Please keep us posted on what happened.
I can tell you that you have to do your homework, but I guess thats too late at this point. I have used Karin Martinez for all my photos for my kids and she is honest, professional ans very talented. Her number is ###-###-####. you can check out her website at karinmartinez.com.
Pay for the sessuion the day you have the session.Never pay for pictures before you get them.
Send her a letter, certified and let her know she has 7 days to send you the photos or you money back. Make sure you copy this letter with an attorneys name somewhere. Let her know that if you do not get the photos, you will take her to small claims court for the cost of the session, photos and damages. If she is licenced, report her to the state as well.
My first instinct was who is this photographer so that no one else gets burned?
So sorry... those first pictures (HECK... ALL pictures!) are so precious. I hope you do get them.
Great advice from other posters, though.
Good luck.
WOW wow wow- that sounds awful!!! Did you sign a contract? if so what was the specified time frame for returning the pics? Does this person have a website? Maybe try sending one last letter indicating that you will take further legal action if there is not response by____ whatever date you choose.
I think sending your hubby might be a little dangerous, you don't really know what kinda people they are. Well I hope you get those pics soon and hopefully you get some sort of discount or money back or extras prints or cd w your prints or SOMETHING for free!!!
M.
www.amorphotography.webs.com
www.myspace.com/amor_photography
Wow! Thats a long time not to get your pictures. What you need to do is not go to her house.That can cause altercations and the Law might get involved. First you need to contact a lawyer and have him draw up papers that tell her if she doesn't either return the money or the pictures you will be taking her to small claims court. Do you have any receipts or documents that she gave you? Make sure you keep all those so when and if you have to go to court you have your proof. I am so sorry that the intimate portraits of you and your newborn baby have now come to this, what a nightmare. Let us know what happened. I wish the best for you
S. SAHM to 5 beautiful children 16yrs,8yrs,6yrs,2years,and 8 months, please check out my sons journey www.liamlockhart.com
Is the woman a licensed photograhper? If so, you can file a complaint with the state. In addition file a complaint with the police. It is considered a form of theft. Don't show up at her home as she can then file charges against you of harassment or she can be malicious and not give you the pictures.
Hi there!
Heck, I would send her a certified/signature confirmation letter stating she has a certain # of days from the date of the letter to hand of photos or a full refund, and if she doesn't comply then I'll see her in court. Thats just, pardon me for this, shitty. Now, if something bad happened to her or something then that sucks too, but she could have communicated it somehow.
I hope it works out - also because I like to stick it back when people screw me over, I would register her with the BBB as a bad business.
Good luck,
Crissy
Wow, that's just wrong. You've done everything that you can in reference to being nice. I would take her to small claims court.
Those precious pictures you never got to have of your newborn. What's wrong with her.
You can also contact one of the news channels.
It's not just the pictures, it's the principal and trust.
