Trouble with Time Warner Cable

I used to have Time Warner and we had the package deal with the phone, cable and internet. I had to have them out several times because my phone would constantly not be working. I even told them that I am paying for a service that I am not receiving and they need to credit me for the time that the phone did not work. Every time they would give me a $20 credit. Every time that I called in customer service would give me different answers, it was my phone that was the problem, squirrels were shewing through the line, it was the modem, etc. We finally got Everest in our area and I immediately switched. Time Warner ended up owing me over $100 in credits. I will never EVER use them ever again. They kept telling me that I was the only one having that problem, so it sounds like a line that they feed everyone. Hope this is helpful!

We use to have Time Warner Cable and had the same problem. We had it only for 1 yr and they where out 20 times. Every time they came out it was something different each time that was causing the problem. I even replace my box 2 times. I finally gave up and drop them. They never could fix it. Could luck.

we had this exact same problem, only with comcast. we went through several boxes, had them come out several times...it was so bad that sometimes we would try ten times to get into the On Demand section and it would always time out, and sometimes we'd never get to watch our movie/show. after about a dozen times calling and complaining, we got a comcast rep, in i think georgia somewhere, who said he used a different cable company, but had the same issues, and finally he found out that the "demand" for the digital cable was so high that the system couldn't keep up, basically it was freezing up because of high usage, and the cable companies weren't keeping up with the demand. he said that he's found it to be a widespread issue with lots of companies, but bottom line there wasn't much he could do. for the record, we have gotten rid of cable now and just have the converter box, which isn't any better because of static and interference, etc...go figure!

Hi there. We also had a problem like that a while back. In the end the box "went bad" on us not to long after that. I think that the hard drive in it fried. Do you have another TWC box in the house on another TV? If it is ok, then it probably is the box. If there isn't another box, maybe check with your neighbors and see if they are having issues. After that - I'd say see if they will swap out your boxes. Good luck!

I had this problem a few years ago and it turned out my box was overheating and resetting itself. If you have anything on top of it, take it off to let the air floe through the slats in the top. When I did that and it didn't work (there was too much damage) I made them give me a new box. If you have already had your box replaced then I don't really know. I would say get them to exchange your box again as they just repair them and send them back out in the world, so the chances of you getting a previously damaged box is pretty good. Good luck!

K.

We had a problem with our signal a while back. They said they tested the line (over the phone) and everything was fine. I called back later after more glitches and insisted they come out or I was canceling our service. They finally climbed our pole out back and saw that the cable had been damaged. They said it looked like a squirrel had been gnawing on it or something. After they replaced it our signal was perfect!

Anyway, call back and keep complaining. You shouldn't have to be paying for substandard service.

I recommend you call TWC and request they come out and replace the DVR. While there, if you ask the tech to look things over after explaining what's been happening, he/she can be very helpful. Our experience has always been that the techs will go above and beyond.

We've had several problems with receivers/DVR's and have had to take them back to the cable store and exchange it for a new one. That seems to do the trick.

request a new box. we had a problem with time warner and they were out 3 times. each time they came out they checked the signal but we still had the problem. we finally told them it was the box and requested a new box be brought out. have not had the problem since.

I do not have time warner cable but have their digital phone service and it has been nothing but trouble for me
I shuts down every weekend and has to be rebooted to turn it back on
I believe they have too many customers

My advice is to take your box to the store and have them exchange it. Our box messes up occasionally and we have to exchange it, the good part is you will get all the channels for awhile before they readjust to what you subscribe to, I guess this wouldn't matter if you already get everything. My guess is that if your box keeps rebooting it's a problem with the box.