My cousin takes her son to Dr. Webb and seems to like him a lot. I know they give you a reminder card when you make an appointment and I think they call to remind as well. She seems to be able to schedule quickly. Is well visits seem to go quickly. They go at their appointment time and seem to get home within an hour. They like the staff and I do believe if you schedule with the doctor, you will see that doctor. He is a little different with shots than my doctor but seems to be ok with the decisions you make i.e. turning down flu shots, and answers any concerns you have over what he is doing at each visit. Hope this helps, if you have any other questions, I would be glad to ask my cousin and get back to you!