Security Systems

Updated on July 13, 2008
B.K. asks from Salt Lake City, UT
5 answers

Hi there. I live on a busy corner, and I had a rep from a security company come to my house and ask me to participate in an advertising program for their company. Basically they install $2,000 worth of equipment in my house for free and then I only have to pay for the monitoring each month and keep a sign displayed in my yard for other people to see. I've always wanted a security system, so I think this might be a good opportunity since I won't have to pay for installation or equipment. They gave us 7 days to try it out and see what we think. I'm just wondering if any of you have done this and how it worked out for you. The company (I believe) is Platinum Security (or something like that). I have a few more days before I have to be fully committed, so any advice or experiences you can share will help me make the decision.

Thanks!

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So What Happened?

Thank you for your advise on security systems. I decided not to sign a contract with Platinum Protection, and when I called the salesman to tell him that, he confirmed my worries. He was rude and insisted that he was in a meeting and didn't have time to talk to me (and this was when HE called ME to return my message). He also tried to tell me that I should cancel my internet and use the money toward an alarm system because alarm systems are more important. After doing a lot of research with the BBB and talking with current and past customers of PP, I would never do business with them. I'm glad I got out of it when I did. Unfortunately, my grandparents fell into their trap.

More Answers

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J.N.

answers from Salt Lake City on

This is a VERY common practice! If it works right, it is a great way to go. First:

**Do some research on the company - who manufactures the system, who monitors, are they licensed, etc.
*Read the contract carefully. Especially how long is it for. We signed a 3 year contract and moved a year later. Now we have to pay for the equipment, move it to our new home, or pay for a system we don't use (they won't even talk about transfering it, thought some might). Make sure that you can also afford payments for the full time of the contract!
*What back-up do they have if electricity/phone lines go down (very important), how do they detect break-ins, and what steps do they take to make sure its you telling them all is ok (there should be a password, even if they dial you, and a panic code if someone is threatening with a weapon).

1 mom found this helpful
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K.D.

answers from Salt Lake City on

We've had two security systems with two different companies (neither were the company you were referencing). It's a good way to get a system without having to fork over a ton of money. Anyway, like someone else mentioned, make sure it has a back-up in case of a power or phone outage (because if a burgler just cut the lines outside or unplugs or rips it out of the wall, it's useless). Also, make sure the company will call the house BEFORE calling the police so you don't get false alarm charges by the police. Make sure they get you a permit with the city to have an alarm (most cities require it or they won't respond to an alarm call). Also, most of the companies will require you to sign a 3-year monitoring agreement to get the system for free, so make sure it's something you really want and will use. We use ours every day. And call the Better Business Bureau to see if the company has any issues or complaints or even call the police "alarm squad" to see what they think.

1 mom found this helpful
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A.H.

answers from Salt Lake City on

Wow. These guys get around. Two young salesman with Platinum have been on my street the last couple of days.

It sounded like a pretty good deal, but I wasn't interested - mainly because I just don't want a security system. Apparently, 2 of my neighbors thought it was a good idea though, and they are getting the system. One has a weird neighbor that they don't trust, and they are going on vacation.

I thought it was free for a month though, but I admit I wasn't really listening that well.

Good luck. I agree with the PP, to check and make sure it's the kind of system you need/want.

1 mom found this helpful
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D.L.

answers from Salt Lake City on

I used to work for a security company and we told everyone that same thing. It's not really a special deal, but if you want the security system, you might as well get it during that promotion. Just be mindful of the contract you sign and how long you are obligated to keep using their monitoring service and whether or not you'll be charged a competitive rate and receive comparable service to other home security companies.

1 mom found this helpful
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N.J.

answers from Salt Lake City on

We totally had the same thing happen to us...I wanted to make sure that it was on the Up too. I asked around and found out it is Legit. I told the sales man that if ANYTHING is more then what they said then I will not tell them to come and get it because I will not be paying for anything else other then the monthly fee. It's been working.

1 mom found this helpful
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