Hole in Brand New Couch - What Would You Do??

I would have demanded they come pick up the damaged couch and drop off the new one, considering my condition and seeing as they gave you a defaulted product. On the other hand if you wanted to down play it... and be nice... I would have gotten out my sewing kit and made the repairs to the couch myself. Now that you have asked for the trade... you could find someone who could go with him to trade the new couch. End of story and everyone is happy... or sort of. Good luck!

Save your marriage and go with your husbands idea. It isn't worth the aggravation. A.

Frey Check is at any material store- better than fingernail polish and certainly better than that horrendous effort of the new couch delivery and set up. You have no gaurantees of not having another incident with the new couch either. If it were under different circumstances..maybe, but to tell you the truth in 2 years you will never know the difference. When that new little one gets a hold on it it won't be "new" any more and you will not have time to think of that small hole. This one is way down on your list anymore. I do like for thing I purchase to be perfect but I really would consider your husband first. You are going to need him so much in the time to come that I would make sure he knows that I value him too much to make him do that all over again for one small hole..tell him! This is a great opportunity to value people over things!
B.

Well you start by vowing NOT to purchase from RTG again. Even if you take the below advice about explaining to them you are preg, which you probably already did. They will not budge. We purchased2 rooms of furniture form them 5 yrs ago, we picked it up and was to tol investigate the pieces before we left the warehouse, out concerns were there mirrored piece. Once we got home and put the bed together the cross bar on the foot board was broke so we had to return it. We are only a few exits from the warehouse, the next one we got was the same way, and we noticed the knobs on the dresser just spin & spin. So we called again, this time they sent out an inspector, he 'inspected' the pieces, and said they were fine that was the way they were made...NOW five years later most of the drawers have only one knob on them and he pray hte ctossboard on the footboard wont come off. As for siding with your husband I think he is right, if you have slip covers on it, and it is by the wall, then who is really going to see it. And will it really be worth the argument with him to return it? Not wanting to make lite of your situation, would it be that big of a deal the piece not being returned if you were not pregnant? We have a habit of making mountains out of mole hills when those hormones are raging....Good Luck!

I would explain to the store about your condition and how hard it was for your hubby to do it alone. Explain that in hindsite, you would have the couch delivered to your home and are willing to pay the $75.00 delivery to get the "new" couch if that was necessary to have them swapped at your home. Or, I'd get a good friend and offer pizza/beer after the couch was set up! Something! The deal is, you spent a reasonable amount of money on this couch (it wasn't free, right?) and you want it to last for a while (at least 5 years or so) and if you keep it with the tear, and it gets worse (especially with a little one crawling on it, finding the tiniest of holes and poking his/her sweet little finger through it!) you won't have any recourse with the store. I say suck it up and get what you paid for! But, be willing to pay the extra $75.00 for home delivery if necessary. I would try to bargain, explain, plead, beg the store to do the delivery to the house or store first, but if they were firm with "you ordered it to be picked up in warehouse and that's where you have to get it" then I'd be willing to pay the $$. However, I would expect them to work something acceptable out since it's not your fault that there is a tear in the merchandise. Had there not been a tear, you would not be having this conversation, so it really falls on them to remedy it in a manner acceptable to you!

Good luck! Don't keep the ripped couch!

Not sure where you got your couch but if I were in your shoes, I would call and speak to a manager and explain that you are 7 months preggers and that driving this couch down to the warehouse now is just a huge hassel. You want them to come and pick the couch up and deliver the new one that is not damaged. Did they tell your husband to unwrap the couch at the warehouse and look it over before he left with it in his truck? Then they need to make it right. You will forever see that hole and think should have could have would have didn't/ good luck. I hope it works out, stand your ground you need to get what you paid for you know!

What about returning just the section with the hole in it and them replacing it? At the least since it's such a hassle they should over you a discount on it if you can't return it. If it were me and it were an expensive piece I'd take it back and get a new one. It would forever drive me nuts to see it..but then I'm a little OCD..lol

did you buy a warranty with the couch? If so have them come out and take care of it. Your warranty should cover it. If you didnt, I would suggest getting one before the baby is born! If the spot is really that small, I would agree with your husband. There will be much larger issues in two or three months when the little one makes it home!

If you paid a lot of money for it I would get it taken care of. Maybe you could recruit a friend's hubby or a relative or someone from work to help your husband and then offer to buy him dinner or give him a gift certificate for his help. If it is an inexpensive couch you will probably replace it before the tear becomes a real issue. good luck!

Take it back. Can you imagine how mad you will be if the normal wear on the couch causes that really little tear to turn into a really big tear! Especially when your new baby becomes a toddler and puts stress on the tear. I would get with a manager and tell them you are not happy about the gas and inconvienace and ask how he is willing to compensate or threaten to just get your money back all together for there lack of quality and make sure everyone you know is aware of how sloppy there craftsmanship and customer service is. If he cant give you what you want ask for his boss and on up. You deserve compensation!!

I think the store needs to make it right. I would call and be nice as can be and explain the situation about you being pregnant and how much hassle it was for your sweet husband to get it there and set it up. Tip: ask to speak to a manager and be as nice as you can be. They can and will work with you, but won't if you get angry.

Good luck!!!

personally, I would just put a little polish on it. You have a lot more important things to do. Your poor husband would really appreciate it and if its not that noticeable, I wouldn't make him go to all that trouble. Who knows? The next one could have a worse hole after you get it all home! Just me, but I'm easy going!

do not put polish on it, take it back and get some neighbors to help your husband and have a pizza get together as a thank you. That is what people do for others. Make it right it will bug you the whole time you have your couch.
L. T

I would try explaining that you are PG and it is not realistic for you to return the couch to the warehouse and ask if they could deliver you another chase if you would pay the delivery charge. By the time your dh drives there again and home again and the labor involved it is well worth the $75. That's what I would do. I hope this helps.

Stacey,
You have to decide of this is going to be something you allow to drive you crazy or something you can let go of.
My gut says that once that baby is here you will have other concerns but if you know yourself and it will be something that is on your mind then be honest with Hubby and heart felt. He sounds like a great guy.

I am alot like you. This would bug the bejeebers out of me and I would want to make it right. However, you guys live too far and you are too pregnant to handle it the way you would if the situation was different. In this instance, I'd let it go and do what your husband says. Find some good furniture repair stuff, look online, ask around at furniture stores, etc. There's got to be something that works better than fingernail polish. You can be adamant later about other things after you are pregnant, but not this time. Fix it to the best of your ability, write the company a "strongly worded letter", as my daughter says, and then let it go. You have bigger fish to fry at this point. Good luck!

I would respect your husband's wishes. Sounds like the hole is minimal by all of your accounts. The fact that your are pregnant did not have any bearing on geting the couch picked up and taken to your home so it really isn't fair to act like it is a big deal now that you are returning the couch. The burden isn't really on the store. I am surprised they were willing to exchange it given you took your own delivery of it and therefore excepted all responsibility of keeping the couch in good condition.