I asked the service guy how to clean my microfiber couches and this is what he told me. He also said that it works on sharpie pen and it does!!! I use this solution to get everything (and I mean EVERYTHING) out of my couches. It is one part of neutrogena facial cleanser (or generic equivilent)(it doesn't leave a soapy residue) to 3 parts DISTILLED water. It has to be distilled so there are no minerals in it. Squirt it on the stain, let it sit for a few minutes then brush the stain in with a nylon brush, toothbrush, etc. Then, spray the stain again with plain distilled water and blot with a clean dry cloth. As it is starting to dry, take a clean dry nylon brush, toothbrush, etc and rough the nap of the couch. That is the trick to keeping the microfiber soft. I LOVE MY COUCHES!! I had a green marker stain that took two tries but it came completely out as well. So did ballpoint pen, red juice, black grease, etc. The guy said that the weave is so tight on the couch that the stain will push down inside and will not ever come back up through the fabric and he was right! Had mine 2 1/2 years and have yet to find a permanent stain. And mine are bone colored and I have three boys and a very messy girl! :) HTH.