Hair Color Gone Bad!!! HELP!!!

Updated on April 13, 2009
J.C. asks from New Caney, TX
22 answers

I had my hair colored in a salon and it turned out way too dark and has maroon looking highlights. I hate it!!! My hair is naturally medium brown with auburn highlights and the woman supposedly used a natural brown hair color. I don't know if I should re-color or if there is something I can do to tone it down. My hair was colored 3 days ago. I've been told to contact the person who did it but I'm not going back and have it come out even worse than it is now. My hair is also VERY long so to fix this mess will be even more of an expense......I welcome any and all suggestions. Thanks to all in advance.

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So What Happened?

I want to thank everyone for their response. I read each and every one of them and I really appreciate all the help! I ended up going to Walgreen's and getting a couple of boxes of Color Oops and it did lift the color without damageing my hair but instead of my hair returning to it's natural color it's now a bright orange/red! I don't know what's worse, too dark with maroon highlights or now looking like a pumpkin head! I didn't opt to go back to the salon and complain because she is someone I have known for over 25 years and she is also a personal friend. I've been going to her off and on for years so it really makes this a difficult situation for me. She has colored my hair in the past without any problem so I was really shocked at the outcome this time. I know without a doubt she would refund my money and fix my hair if I ask her to (without any problem) and it looks like that may be my only option I have left at this point. Again, thanks to all who responded! You are all a great group of people!!!

Featured Answers

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A.W.

answers from Houston on

The management should give you a refund if you are dissatisfied. BE VERY CAREFUL if you allow someone to fix it. Corrective color can be done, but you need the experience of a real professional! If you live in the Houston area call Mary at Untangled Salon in Seabrook. She is a Master at correcting other stylist messes.

1 mom found this helpful
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C.L.

answers from San Antonio on

3 days is almost halfway there! It takes about 2 weeks for red to fade significantly, so even if you don't do anything for a little while it should get better soon. Good luck!

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K.K.

answers from Killeen on

Go back to the Salon in question, ask for the manager.

Explain to her why you are upset and tell her that you want it fixed. Tell her you do not want the stylist who caused the problem to fix it.

This should take care of the problem as the manager should know which of her stylists is best for color and for fixing these types a problems (you would be surprised at how many people spend tons of money having a stylist fix similar situation they created through home coloring).

Good Luck. ;-)

1 mom found this helpful
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A.S.

answers from Houston on

My hair does the exact same thing when I try to color it back to my "natural" color. I also have med brown hair with auburn highlights. I have always been told that, because of the auburn highlights, my hair will pick up red tones in brown color very easily. The result is that nice eggplant'ish highlights. For the short term, I would do as others have suggested--wash often. But be sure to condition as well. For now, I would suggest a good quality deep conditioning treatment at least once every week to two weeks. The color will eventually fade a little and the maroon will balance out. then I would find another colorist. Go to someone that is actually trained in chemical coloring. Someone with real experience will know that your hair will pick up red tones when they see what your natural color is and they will know how to combat that. If you are in the Friendswood Pearland area, go to A. ____@____.com is awesome with color. She will be moving to a new salon across the street sometime after the end of May. It will be in the strip center next to heb--in between the bbq place and the tanning salon. Until then you can find her at Melange. Good luck!

A.

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S.L.

answers from Austin on

It will fade fast (especially the red tones). Just wash it daily for a while ( make sure to use a good conditioner).

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L.C.

answers from Corpus Christi on

The same thing happened to me! I spoke to the manager and all she did was give me a clarifying shampoo that dried my hair out and did not work. Trying to shampoo out dark color will take forever and really won't work. Use Color Oops! available at Walgreens. Follow the directions exactly. Read carefully. This product is about $12.99 a box. Works great! I don't know why the salon people did not know about a product like this. Sigh. :-)

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N.D.

answers from Houston on

First off, I'm a hairdresser myself and the thing about hair color is that lighter color will not "re-color" a darker color, it would just be absorbed by the dark color and no change would result. Since you just had it done, you should be able to strip the most recent color applied...but i suggest you get that professionally done. I'm not sure what your hair condition was before this recent application but once the color is stripped, your desired color should be able to take. In any case, you really should go to a professional...either the original or a new one. Unfortunately, you'll be paying one way or another. I hope that helps..Good luck.

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T.B.

answers from Austin on

You need to find someone who can do corrective color. They may not be able to get it exactly the way you want, but they should be able to make it look a LOT better.

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L.W.

answers from San Antonio on

Head and Shoulders or Prell shampoos are the roughest around, they will help strip the color. They often tone it down as well, start washing with it everyday.

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M.D.

answers from Waco on

I know everyones hair is important to them,but dont take it upon yourself.Go back to the same place you had it done but go to the person in charge (a owner or manager,someone with more experience).Im sure they will try and do everything possible.If it is a chain of beauty shops call the main office and explain what happened you will get results.M. D

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C.M.

answers from Houston on

Hi J.,

I have been a hairdresser for 17 years. My only suggestion would be the more you wash it the lighter it will hopefully get. If it is too dark you can not re-color it lighter. Color will not lift color. If you were to strip some of the color out it will be damamging to your hair....although it can be done. If you think your hair is in strong enough condition you can do it, but I don't like doing it in the salon. When we have corrective color enter our salon from another we will still charge that customer and suggest to them that they get re-embursed from the other salon. that is another suggestion so that a professoinal can correct it. Good Luck.

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L.W.

answers from Houston on

I had a simluler color experience, except my hair was carrot orange when it should have been auburn.oThen she put a dark burgundy color on it wgich was suppuse to be a dark auburn brown. Oh my gosh was it ugly! Depends on where you live, if your near Deer Park I can email you the name of the person who "corrected" my hair.
We just put alot of highlights in it to offset that color & it made a BIG difference in my hair. And yes in time it did wash out to a much lighter shade,This person that helped me is a beautician, but is also training to be an instructor for beauty college. You can email me back if you would like her name & number.

E.A.

answers from Atlanta on

The cheap solution: Wash it is twice a day with cheap shampoo... not the type for color treated hair. The regular shampoo... like Sauve, That should strip the richness of the dye out and leave it looking more muted.

I would avoid putting additional chemicals on it for at least 4-6 weeks.

Good luck.

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B.K.

answers from Austin on

Shampoo as often as you can to see if the color will begin to lighten. If you live in Austin, contact Diana at ###-###-#### and tell her your story. She is the best with color as well as being a great hair cutter.

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C.W.

answers from Waco on

Hi J.
Hate when that happens, but it does- you should difinetly go back and make the shop owner work on your hair. There is a product they can use to strip the color out and then repace with something much better. And they should not charge you anything at all.
good luck and blessings

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G.M.

answers from San Antonio on

Wash it alot and wait a couple of weeks and then put the non permanent hair color in yourself. I swear by the nonpermanent home color! It comes with a wonderful conditioner!

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M.C.

answers from Austin on

I had something similar happen, and I waited a couple weeks to redo mine. The hair will dry out if it is over processed. Giving it a few weeks will give it time to reproduce some of it's natural oils. I would however call the salon or go speak to the supervisor. Maybe they can give you some kind of compensation or other tips about how you can fix it. Good luck!

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D.K.

answers from Houston on

Don't do anything! My best friend tried to remove the "to dark" color and ended up with spotted hair, it was hideous! Don't color it again, or if you do wait a couple of weeks at least. Your hair is very pourous right now and that will really dry it out and you will have a tremendous amount of breakage. I have learned from experience to just leave it alone. Remember that it will tone down some after a few weeks. The color stripping is how she ended up with spotty hair, it's risky. Please leave it alone, for the love of long hair.

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S.B.

answers from Killeen on

Since your haircolor has auburn (partially red) highlights ANY red in ANY haircolor will pull red so much!! I have the same problem! Ya know how the colors have code names...like R33? There are a few other codes..but my mom's a hairdresser and she told me like 5 years ago that unless I wanted bright red hair to avoid ANY haircolor with an "R" in it. It's helped me so far. I hope it helps you too!! Good luck!

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S.R.

answers from Austin on

I agree with returning to the salon and asking for the manager. You paid for a service and you did not receive what you asked for. If you do not return, the stylist will not learn from her mistakes and someone else will suffer just as you did. You don't need the stylist that screwed your hair up to do the repair. I don't think that there isn't a woman out there that hasn't gone through a similar situation. I went to a reputable salon, asked for my temporary color (which was a premix) and was told that they were out of the premix. The stylist promised she could make the same color with the recipe. Well, 7 hrs later my hair had gone from copper to burgandy to super dark brown almost black. Let me just add that my natural hair color is light - med brown that had been washed out by the sun. Funny, I was just trying to return to my natural color as well. I cried that night, and at the prompting of my roomate, I returned to the salon the next day. I made the stylist come in on her day off. She stripped my color out and applied the newly delivered premixed color I had used in the past. I lost 2 inches of length due to damage from the color stripping and my hair was still darker than I wanted. I washed daily, and within 3wks, my hair was the color I had wanted. I never returned to that salon. Good luck, and remember you paid for that service. Get it fixed or your money back. But, talk to them before you have someone else fix it, because they may refuse to return your cash if you don't give them the chance to make good.

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B.J.

answers from College Station on

J.,

Whatever you do, don't try to correct it yourself! You should go to a salon, a different one if you have no faith in the stylist who did this, and get a color correction done. A friend's daughter let her friend in beauty school color her hair and it was nearly black. When corrected, the stylist got it to a bit darker brown than we're used to, with some caramel highlights. It was a huge improvement. She too, has long hair, so it was time consuming but, definitely worth it.

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N.R.

answers from Waco on

If it's a reputable salon they should fix the problem with no charge. Contact the owner/manager. Explain the situation and your concerns about returning to the same person. Also take a picture in of how you had your hair done before.

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