S.T. asks from Park Ridge, NJ on August 10, 2008
Babies R Us... No Receipt No More Return Policy
Well I just had a baby boy 6 weeks ago. I received some gifts that I would like return.
So today I went to Babies R Us to return the items. Almost all the items were Kola baby items (that is Babies R Us trade name) I had a monthly picture frame that just wanted to exchange being it was scratched and cracked, 2 bibs, and a overall short and shirt oufit. All of these items were Kola baby items. I also wanted to return this tub side seater thing as my bathroom is to small and the toilet is to close to tub for this thing to fit. That was not Kola baby. I use to be able to go to Babies R US with out receipts and return items with no problems what so ever you just needed to show your driver's license. I was not able to return any of the items except for the picture frame because that came off my registry. They also scanned the tub seater and told me I couldn't return to store because that was an online only item. So, I came home with everything. Now what I am suppose to do? How do you return something that someone gave you as a gift and didn't give you a receipt??? These girls working the customer service counter were also very rude and obnoxious. I typed Toys R US an email so I will wait for a response if I get one! So just a piece of mind always save your receipt or get a gift receipt if you plan on shopping at Babies R US. And the funny thing... I told them I just returned a few things a couple of weeks ago without a receipt and was given store merchandise credit. The response was the "new" policy took effect today about not being able to return without receipts and they are starting to cut back on it.. meaning no receipt no return. I should have gotten the manager but I was so aggravted.
Just wanted to vent!!!!!
T.D. answers from New York on August 11, 2008
My sister who had a baby about 4 months ago, has not had the same problem. In fact becasue she was registereed at Babies R Us they let her return everything she needed to return. If she hadn't been registereed there I think she would have had a different experience, but she really has had no problems. I would go back in again and try it with a different person. Explain that you were registered and that you got doubles of the things. For the items that are definately from Babies R Us, I think they will take them back. For items that aren't as clear, I can understand them not wanting to take potentially someone eles'e merchandise back. As for the on-line purchase, you should be able to go on-line and find out how to return it. My sister got a few gifts that were bought on-line and had to return one. They wouldn't take it back at the store, but the on-line website perople were great about taking it back.
V.S. answers from New York on August 11, 2008
I checked the return policy on-line and found this:
FOR RETURNS WITHOUT A RECEIPT:
* If the original payment was made with a credit or debit card, we can look up your purchase using our register system and credit your account.
* If the item was purchased from a baby registry, we can look up the purchase using our baby registry system and issue a merchandise credit.
* A driver's license or other valid identification is required to process all returns without a receipt.
* We reserve the right to decline returns without a receipt.
I would complain to the store manager, then the district manager, then corporate.. Send any letters by certified mail with a return receipt requested.
I think it's awful for businesses to treat their customers like this. To me, it's not the $$ it's the inconvenience and disrespectful way they treat their customers. You might even want to write a letter to the editor, or call your local TV station's consumer reporter.
A.K. answers from New York on August 10, 2008
Good to know! BTW, Toys R US does the same thing. I went in there about a year ago to return a gift, and they would not take it back because I didn't have a receipt. I asked how it was my fault that the gift giver didn't give me a gift receipt...and the only answer I got was that Toys R Us gives everyone a gift receipt whether they want it or not, so there's no reason why anybody should be trying to return something without a receipt. Assanine, right?
Anyways, you should either have a yard sale or donate the items to a crisis center for woman that are pregnant. That's what I did. I still think Mamasource should try to organize a trade off or something where mommies can gety together with items they no longer need and give them to other mommies who might need them. I think that'd be kinda neat, and so helpful to some poeple who maybe can't afford to get alot of the things their baby needs....especially now when things are getting so tough for everyone!
Congrats on the baby!
J.T. answers from New York on August 11, 2008
I would try a different Babies R Us in the New Jersey area. If that doesn't work, complain, complain, complain! It is not your fault that you received gifts that were not on your registry, gifts that you cannot use, gifts that have not been opened. There has to be an exception to women who receive gifts at their baby shower, not everyone includes a receipt when they give a gift.
Babies R Us is evil by the way. Unfortunately, sometimes you just have to go there.