Babies R Us... No Receipt No More Return Policy

My sister who had a baby about 4 months ago, has not had the same problem. In fact becasue she was registereed at Babies R Us they let her return everything she needed to return. If she hadn't been registereed there I think she would have had a different experience, but she really has had no problems. I would go back in again and try it with a different person. Explain that you were registered and that you got doubles of the things. For the items that are definately from Babies R Us, I think they will take them back. For items that aren't as clear, I can understand them not wanting to take potentially someone eles'e merchandise back. As for the on-line purchase, you should be able to go on-line and find out how to return it. My sister got a few gifts that were bought on-line and had to return one. They wouldn't take it back at the store, but the on-line website perople were great about taking it back.

T.

I checked the return policy on-line and found this:
http://www4.toysrus.com/guest/storPoliGuarantees.cfm

FOR RETURNS WITHOUT A RECEIPT:

* If the original payment was made with a credit or debit card, we can look up your purchase using our register system and credit your account.
* If the item was purchased from a baby registry, we can look up the purchase using our baby registry system and issue a merchandise credit.
* A driver's license or other valid identification is required to process all returns without a receipt.
* We reserve the right to decline returns without a receipt.

I would complain to the store manager, then the district manager, then corporate.. Send any letters by certified mail with a return receipt requested.

I think it's awful for businesses to treat their customers like this. To me, it's not the $$ it's the inconvenience and disrespectful way they treat their customers. You might even want to write a letter to the editor, or call your local TV station's consumer reporter.

Good to know! BTW, Toys R US does the same thing. I went in there about a year ago to return a gift, and they would not take it back because I didn't have a receipt. I asked how it was my fault that the gift giver didn't give me a gift receipt...and the only answer I got was that Toys R Us gives everyone a gift receipt whether they want it or not, so there's no reason why anybody should be trying to return something without a receipt. Assanine, right?

Anyways, you should either have a yard sale or donate the items to a crisis center for woman that are pregnant. That's what I did. I still think Mamasource should try to organize a trade off or something where mommies can gety together with items they no longer need and give them to other mommies who might need them. I think that'd be kinda neat, and so helpful to some poeple who maybe can't afford to get alot of the things their baby needs....especially now when things are getting so tough for everyone!

Congrats on the baby!

I would try a different Babies R Us in the New Jersey area. If that doesn't work, complain, complain, complain! It is not your fault that you received gifts that were not on your registry, gifts that you cannot use, gifts that have not been opened. There has to be an exception to women who receive gifts at their baby shower, not everyone includes a receipt when they give a gift.

Babies R Us is evil by the way. Unfortunately, sometimes you just have to go there.