I delivered at Southern Hills 3 weeks ago, and had a great experience. I was induced, so I was in L&D for quite awhile (three different shifts for the nurses) and everyone was great. The only time I felt at all neglected was completely not their fault - I had a question my OB needed to answer, but he was busy in the room next door to mine delivering a premie baby. My little guy ended up in the nursery for a few hours after birth due to fetal distress which led to a c-section (which all went very well, with great support from the staff), and they took great care of him there.
I was in the Maternity unit for a few days, throughout which I had great nurses. I had trouble feeding my boy at first, and any time I asked for help, a nurse would be right there showing me how to do it, then watching me do it to make sure I could do it on my own. They were very kind and supportive. I didn't have a single problem during my stay there.
They do not have a "well-baby" nursery, though. If your baby is healthy, he will be rooming in with you. There isn't an option to have him taken away for a few hours so you can rest. I really wanted him rooming in with me, so that was great, but it might be a consideration if you want the choice to have someone else take the baby for a little while.