17 answers

Who's Better, Cox or AT&T for Cable Services?

Hi Moms,
I have been a Cox customer for years~~we have the "Bundle", phone, internet and cable, my dilema is.....it is $170.00 a month. I have heard the AT&T commercials about their "Bundle" package being considerably less and with times as they are today, cutting back would be nice. I would like to know, if any of you currently have AT&T, do you like their service and is it less than $170.00 a month? Thanks in advance for your info~~Christi

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I want to thank everyone for ALL of their VALUABLE info. I have some research to do, but all of the info that I've received has been sooo helpful!!!!!! Thanks again for taking the time to respond~~~this is a truly wonderful network of ladies!!! I am sure that I will have more questions soon!!!

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That sounds like a lot. They make you think you save money by getting a bundle, but we get everything separate, and it's much much less. Our cable is with Time Warner and is $37.00 per month - gets most channels except premium, but who has time to watch that much TV? Our phone with internet is with ATT and is $30, and we have a long distance MCI card to make long distance calls at .03 per minute. Sounds like a lot less than $170!

It has been my experience, that Cox Cable is better. I have had both packages and especially with the power boost from Cox is unparalleled. Cox, while it may not be cheap, is still the best overall. AT&T has horrible customer service, unless you are from India and are very familiar with that accent. Cox is locally owned and you don't get people who can barely speak English who are in (God knows where) answering your call. Cox is much better at answering technical questions and sending out a technician if necessary. As I have mentioned, download speeds are more reliable, despite the supposed "dedicated" lines that AT&T offer. As far as pricing, AT&T may advertise lower INTRODUCTORY prices, but after 6 months that will change. Ask AT&T about HIDDEN CHARGES also, Cox explains all of their charges and there are no SURPRISES when you get the bill!

We have AT&T for phone and internet, we pay about $45 a month including taxes, etc. We do not have cable so I don't know how much extra that costs, but I always thought you could get basic cable for about $30 a month. If you have the time and patience, it might not hurt to call around and get some quotes. You may be able to save a little money that way.

Good luck!

We have cox at home and found it was actually cheaper to "un-bundle"...meaning we pay for the services separately and pick and choose what we want, we pay about $120/mo for cable (300 channels, telephone and internet). On the other hand, my spouse has ATT (DSL) at the office and he really likes it, it's really fast. Not sure what we pay for that...its a business package for tele & internet. Good luck!!

Personally, I would go with anyone over Cox Communications. I am lucky now that I live in a Time-Warner neighborhood, but over the years when I have been stuck with Cox I have had terrible experiences many times and and at different residences. I won't get into detail, but for example..ridiculously long on-hold time ( put on speaker phone many times for long periods of time just to see if anyone ever answers...they don't), techincian who show up late and can't fix a problem because (they told me) #1 I scheduled too late in they day (Cox approved scheduling times) or #2 they have another appointment they are running late for (these type of problems occured on multiple occasions)....just bad customer service (guess they were not used to having competition in the past)...

You only put Cox or AT&T, so I am not sure if verizon is not an option where you live. We have Verizon Fios for cable, internet and phone and we pay $140.00 and that includes all the taxes,ect. We have the medium internet price(There is only 3 choices), we have over 300 channels for t.v. plus we have HBO, and we only pay $25.00 (included in total price) for unlimited long distance calling. We have been very happy with it. Hope this helps !

We are Cox customers too.

I just called them about a month ago to see what they could do about lowering my bill. Right away the guy found a newer program with the same type of bundle that we currently had, just with a few less channels (ones we don't normally watch anyways). That saved me $20 a month!

I also called my cell company and did the same thing. I got my bill lowered by $20 a month too!

You just need to be nice and ask. You don't need to go into details about why you want the reduction. I think I just told the guy I was looking to reduce my household spending and he went right to work on it with no problems.

we had been looking around too becasue we are in the exact place you are... but be sure you have the few hundred it takes to set it up and I think on line it says $200 for start up fees I think i'll check in and see what others tell you

We recently tried to get the better deal by bundling with AT&T (we were Time Warner cable customers and had AT&T for phone already). Do not make the mistake we did--we converted to DISH network for cable thru AT&T--this was the worst customer service experience I've ever had. DISH installed everything wrong, damaging the exterior of our newly remodeled home in the process, and despite their promises that they would make the repairs for the damage they did, failed to return our calls. We were in contact with their customer service mananger at their national center, who promised us the local center would contact us to schedule the repairs and give us the right satellite dish (we had requested HD satellite and receivers, they gave us regular, and then wanted to charge us $150.00 to install the correct ones even though it was their mistake). Despite the service managers promises, no one ever contacted us from the local office for a month (even though we spoke to the service manager every other day and he swore he would have them contact us and told us he didn't know why they were not getting back to us). When we finally got fed up and wanted to cancel our service, they wanted to charge us a cancellation fee of $250, and we had to fight them on that. All said and done, a month and a half after we switched over we were finally able to disconnect with them with the loss of all of our initial set up fees, and my husband having to uninstall the equipment himself and do our own repairs for the damage they caused. I would never wish this experience on my worst enemy, DISH was incredibly frustrating and just outright rude (their repeated answers to our concerns was always "it doesn't say it here in the notes", i.e., if it's not in their notes you're lying). We're now back with Time Warner and all said and done we're probalby in the same place that we were before. Rather than switching to any AT&T bundle that would put you with DISH, I would suggest talking to your current phone provider to see if they can lower your rate. I was able to get AT&T to provide us with a cheaper long distance plan (as our previous one was an old outdated one), and this provided us with about $25/month in savings which made up for us not bundling. Good luck.

We have ATT and pay $90/mo for phone, unlimited long distance, and internet. We also have Dish network which bundles with ATT, for $40 (for a grand total of $130). Additionally, if you have ATT cell phones, you can bundle those with the other services and receive a pretty decent discount on your cell phones as well. (PS - If you have multiple phones with texting, ATT offers a texting bundle - unlimited texting on all phones in your family plan - for around $14.99).

we went with att and have everything that offer plus 6 boxes. Our total bill is 140 plus phone as our phone is analog.
We love it there a re a ton more channels and we dont often watch live tv so it works for us.

If you switch to att please feel free to contact me ____@____.com
I have a friend that is the manager of a store so she can have her people handle it for you so you dont have to spend the hours that I spent on the phone setting up the whole thing.
Not only will this make your life easier but it will help out a single mom in her work.

Let me know if we can be of any assistance and dont worry about what part of town you are in you can handle the whole thing over the phone as long as the u-verse is possible.
T.

I like AT&T. You might be able to bundle all 3 with them now but when I signed up it was cable and internet together and my phone bill from them comes separate. I pay 4o.oo something for my phone-that is with some long distance charges.My cable internet bill is 105.00 but we have extras on our bundle like HD,movie pkg and sports pkg. That is 35.00 total. So if you took that off your pkg it would only be 70.00 total.Plus you can record 4 shows at a time. I love it and only watch recorded shows. Even with our extras on our pkg we are paying less than we did with another company. Plus if you have any difficulties they help you over the phone fast or come to your house sooner than later. I vote AT&T D. G

I actually have Verizon FiOS and I absolutely love it! It is about $110 a month for the bundle though. Not sure what it was for AT&T anymore. I had them before but it seemed to be ascheme to me because I never has a low bill. Good luck to you!

Not sure where you are but we can't get U-verse from AT&T yet in Aliso Viejo. I called Cox and they lowered our bill $20 just for being a "loyal customer." I think it is only good for a couple months, but any little bit helps. Think I am going to try putting the bill in my husbands name as suggested by one of the other moms here! Cox has been very responsive and can help fix problems very quickly.

I have COX and here's how I handle THEM! Call and demand that you have the service prices lowered. In a nice way you can do it as if you are a loyal customer who deserves it, or as a customer who will cancel services out of hardship if the rates are not lowered.

The other thing I recently did (although we did move so that helped) is I canceled my service out of my name, my husband opened an account in his name --getting all of the NEW customer bundle rates (changing our bill from $130+ per month to $85) and then called to request all "my" email addresses be transferred to his account. It was absolutely seamless, and it was all the representatives idea so it's legit :)

I actually had a salesperson call me and try to upsell. I explained the situation, told them my current rates and he was IMPRESSED! He is also keeping me on his calendar for when the intro rates expire to "talk" HA! I'm never paying full price for cable again.

BTW...if you're not convinced, here's what my $85 pays for (the fastest cable internet they have; basic, extended, digital cable with hi-def DVR; phone w/ long distance which I don't even know the phone number we just got it for the bundle deal, we use only cell phones.)

GOOD LUCK

We have the Cox bundle too, and are sooooo over it!
Our friends in LA have AT&T U-verse and say it is fabulous!
We tried to get it and we can't get it here, so go online to see if you can get it. You put in your address and it will tell you. We are so bummed because we wanted it bad!

https://uverse1.att.com/un/launchAMSSNotAuthenticated.do?...

I have ATT U-verse for phone, cable (2 boxes) and high-speed DSL (7x faster than my previous high-speed DSL) for $101.00 a month.

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