August 25, 2008,
N.S. asks from Layton, UT on August 22, 2008
Washing Machine - Layton,UT
I purchased an LG, HE front loader washer a few months ago. I am not sure if it's me or the machine, but occasionally it doesn't seem to work right. A couple of times I have opened the machine at the end of the cycle to find the clothes sitting in a puddle of water, as though the final spin cycle didn't work. I do not know how to just spin them, so I end up washing the whole load again. Another, bigger problem I have seen is that sometimes my clothes don't seem to get clean. I have a potty-training 2 yr old that peed clothes will come out still smelling like pee, or I have some items that come out with dirt still on them, or marks from the stain remover I sprayed on before I washed it. Has anyone else had this type of problem with this type of machine? This is the first time I have used a front loader, and before this I had heard great reviews on them, which is why I opted to spend the extra money on one. Now it's frustrating because it is so inconsistent, and I am left wondering if my clothes are actually getting cleaned or not. The machine runs for about $1400 so I didn't go cheap~ can anyone give me some advice as to what I am doing wrong or how I can increase the efficiency of my machine? The sales lady told us that this type of machine washes the clothes against each other, rather than a typical top loader machine that washes them against the machine. With that, I have tried to do bigger loads, maybe to create more friction, washing power. Should I try smaller loads? Please help! :)
K.H. answers from Salt Lake City on August 23, 2008
Your filter could be clogged. The same thing happened to my washer and when I was just about to call a repair man we did a little research on line and found out that the filters in fount loading machines often get clogged. So I took off the bottom panel and unclogged the filter. It now works amazingly, it was not hard to unclog or work on and it saved a lot of money doing it myself. If you have any more questions please e-mail me. I hope you figure it out soon. It is no fun to have a washer that dose not work with a potty training child.
A.F. answers from Salt Lake City on August 23, 2008
If you just bought it, it should be under some kind of warranty. Typically, new appliances like that come with at least a standard 1 year factory warranty against defects. It sounds like something is actually wrong with it, not just that you're not using it right or something. Definitely ask the store you bought it from what their options are, and if they won't help, contact LG directly. With the model and serial numbers on the machine, they can tell you what kind of warranty is on it. And if you have the receipt still, most likely they are bound to warranty it for a year from the date of purchase. Definitely check it out because those machines are supposed to work really great and not give you problems like that.
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H.F. answers from Salt Lake City on August 25, 2008
Wow, for a few months old, it better be under warranty by LG. I have also just bought a front-loader. I have found that sometime the heavy loads are really hard to get all the water out. The heavier the load, the smaller the load. Of course, others have mentioned a clogged filter. Check that out.
As for the clothes not getting clean, make sure that all the settings are right for stains. As for the clothes that are peed on, may I suggest a speed cycle as a pre-soak, then a regular wash. Or maybe just an extra rinse and spin cycle.
I did come across some very disturbing information that you should know about your washer. There may be a mold problem that you might not know about, and LG is involved in a class action suit over this. If you want to find out more, this is one link I have found http://www.murrayfrank.com/CM/NewCases/LG-Electronics.asp
K.H. answers from Salt Lake City on August 23, 2008
I have had that happen before as well. As for getting the washer to just spin, there should be a setting that says "spin". If so, just turn the knob to the "spin" option and that should just take it through spinning again. Mine does that on occassion but not enough to worry about getting another washer YET!.
As for the clothes still being dirty or smelling like pee, perhaps the washer is too full. After watching me do laundry TONS of times, my 8 yr old decided she wanted to do it WITHOUT help. Well, I went to put the laundry in the dryer and noticed that it was VERY FULL. I didn't think anything about it until I started pulling clothes out and noticed some were still dirty. I pulled out half of them, rewashed and then repeated with the other half. So, make sure its not over full and if its not, I would have someone come out and look at it.