14 answers

.Used Pampers Dry Max for the First Time - Now My Son's Groin Area Is Bleeding!!

Should I return them to Target, or deal with Pampers themselves? I am SOOO angry right now, as I had the first Dry Max diaper on my baby from about 1pm-3pm, and now he has a rash AND some areas of bleeding!

What can I do next?

So What Happened?™

Used 2 - one on my 2 yr old (no issue, and he also wore it for 2 hrs), and the other on my 8 month old--poor baby!!

Emily, I had lots of my FB friends recommend them too--actually, I had already placed a Diapers.com order for them over the weekend, but ran out of disposables, so I got a box from Target this morning. Not your fault! :)

Featured Answers

I had the same problem with my daughter. I dealt directly with pampers and they were great in terms of customer service. Gave me a full refund and a bunch of coupons. Sorry you have to deal with this.

More Answers

Oh, yes. Do a quick google search. This is a HUGE problem. I would directly contact pampers. Better yet, contact the FDA and make a report. pampers is doing everything they can, to deny there is a problem with these diapers. http://www.fda.gov/AboutFDA/ContactFDA/default.htm

I recommend Weleda Calendula Diaper Cream, to heal the rash. (It's most likely a chemical burn, actually. This stuff WORKS. It's a bit pricey, around $12.00 a bottle, but it lasts a long time. It heals FAST, too!) It's not a "zinc" or "cream" based cream, actually. It's botanical and extremely healing. This is what we used for my son.

4 moms found this helpful

I would call Target and ask if they'll take them back but then I'd also contact Pampers. Check out this article - seems it's a common problem but only affects some kids:

http://consumerist.com/2011/06/procter-gamble-agrees-to-s...

So sorry about your baby's rash.. I'd take him to a doctor to get him checked out just because he's so young. Doesn't sound like your run of the mill rash :(

3 moms found this helpful

This hit the news not too long ago! Pampers Dry Max diapers new formula was causing almost instant chemical rashes on babies. It looked like a red hot water burn in the shape of the diaper with worse spots mixed in. They (I think) redid the formula but it sounds like you got a bad batch. I say DO BOTH!!! Get pics and show them to Target and get a refund, then call Pampers (I'm certain your call will not suprise them) and get coupons for another line, Cruisers or Baby Dry or even the newborn sensitive that runs up to size 3 I thinkl

Also, like others have said, call your pedi and get the special burn cream. It's Silver nitrate or something to that effect. It is specifically made for burns like this and it worked wonders on mine! It does say be careful with use under 2 months but with your pedi's blessing, it should be okay. It was for us.

2 moms found this helpful

It sounds like u got some feedback on where to return them so I wont repeat the other mamas. My DD had (has) sensitive skin down there. A looooooot of diapers would do that to her too. So fast it would get fire red, purple, shiney, then just bleed. Wipes will burn so I used a wash cloth with warm water. No soap. And I did not use desitin or butt paste but rather petrolium jelly. Just plain old vasaline. Its a great moisture barrier but you don't have to wipe as hard to get it off. Good luck to you and your poor lil guy.

2 moms found this helpful

call pampers and complain first, how many did you use? if one or two return them to the store for a refund.

2 moms found this helpful

Kate:

Call Pampers on their 800# - while it might be embarrassing take pics of your son's groin area so they can SEE it.

Give him some benadryl to help ease the pain and discomfort he may be feeling!!! I'm sssssoooo sorry!!!!

2 moms found this helpful

Take them back to Target and explain what happened. They can return the package to Pampers a 'defective' and get it replaced. If they won't let you take them back ask to speak to the store manager. You may have to take store credit instead of money back but you can buy a package of diapers he can use.

When my daughter was a baby there were some diapers I couldn't use for her. She didn't get a diaper rash or start bleeding but where the diaper touched her she looked like she had a bad sunburn.

2 moms found this helpful

Ouch - I would call Pampers and let them know what has happened - they will probably send you a coupon or two for free diapers - obviously you won't be using the dry max anymore. Not sure if Target would take them back or not - they can be difficult at times when it comes to returns - but I guess it's worth a try. I hope your son heals quickly and isn't in too much pain.

1 mom found this helpful

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