Hi T. - did you take her to an endocronologist? She may have a hormonal imblance which could be the cause of her shedding her hair since she is just about ready for puberty. I would take her there just to see. The teen age years are so hard any way, and to be losing hair and having that must be hard. I'm glad to hear that she has such good friends and she is lucky to have you in her corner too.