I just had mt son at Winnie Palmer about 4 weeks ago and had a very pleasant experience. So many things were improved from when I had my first son at Arnold Palmer just 2 years ago.
First of all, all the rooms were comfortable. The labor and delivery room was planned out so well -- everything could be done while giving everyone the space they needed and my family never felt that they were in the way. The nursery on my floor was like a fishbowl so everyone could see my baby and were not constricted to one little window. My room had the murphy bed for my husband and a glider for us to rock the baby in, the bathroom was spacious enough for a nurse and I to be in it together to do what we needed to do. There was also an additional sink outside the bathroom so guests can wash their hands even if someone was in the bathroom.
Secondly, the nurses are a lot more accessible now. They each have something like a cordless phone that they carry around with them all the time so you can get a hold of your nurse quickly. Even when they are on their break!! Every one of my nurses were very friendly and accomodating.
Lastly, the one service that I did not expect but got was that they had someone come every few hours, even in the middle of the night, to change my water. They made sure that I had fresh ice water and never got dehydrated.
Thumbs up from me for the great service at Winnie Palmer!!