32 answers

Need Insight Regarding Medical Bill...

I am asking for some advice regarding a medical bill that has been looming over our heads for a while. It isn't HUGE in comparison to some we have dealt with in the past but unfortunately, like many, finances are tight and we have been paying little by little on this one for a long time. There is still about $1700 left due on the bill...and it gets tougher and tougher every month to find the money to pay on it. We have already paid them close to $2000 on this bill.

So my question is...has anyone ever successfully negotiated out of the remainder of a medical bill? I have talked to some people who have just let them go to collections and eventually the physician or hospital just writes it off...but I was kinda hoping to avoid that route...I hate the constant nagging phone calls from collectors. I am getting desperate though trying to find places to cut costs and this seems to be the one bill that continually falls to the bottom of the list of things to pay every month...I just wish there was a way to finally get rid of it and if I can do that without having to somehow randomly find $1700 I don't have to pay it off, that would be helpful. Any suggestions?

I realize I will probably get some backlash regarding this from those who feel I should magically make the $1700 appear and be able to pay the bill as I am suppose to...I am asking you to sincerely hold your "fingers" if you think attacking me would be helpful. It would be super duper great if I had the money but I don't, so unless you would like to give me the money to pay it...please hold your comments unless you have some truly helpful to add.

What can I do next?

So What Happened?™

Thank you all for your helpful advice. I sucked up my pride and gathered my courage and called the billing office and discussed with them my options...it is still unclear as to what they are willing to do but they told me to write a hardship letter explaining the situation and they would review the account and take it under consideration and get back with me....they appreciate that I have been current to this point...so hopefully that will help this go in my favor. You all have been super helpful and very kind...I am not sure why my brain couldn't see on its own that this was the route to go...I guess I just needed confirmation that I wasn't the only one who has had to do this. Thanks again!

And a special thank you to those who I am sure REALLY REALLY REALLY wanted to respond and held their "fingers" so that I could get the help I needed without feeling more disgusted with myself than I already am. I too have sat and read some of the requests on here thinking "HOLY COW...ARE YOU KIDDING ME!?" So I VERY much appreciate your restraint!

Featured Answers

Call them....ask for a supervisor or a mediator. Explain the situation and show that you have paid more than half and ask that they write the balance off. Tell them that you don't want it to go to collections. It may or may not work or they may suggest an alternative but at least you have let them know what is going on and have been honest. At this time, with all the people in financial straits, they might be more willing to work with you.

L.,

I had a hospital bill forgiven. I called the payment center and talked to someone. (some people are kinder than others, I got someone who was very kind.) They sent me some paperwork. I filled it out and it was completly forgiven.

Good luck.

Nancy

Have you tried contacting the mission office at the hospital. I know hospitals usually have special "funds" for these types of situations. If nothing else, contact their patient services department and they can point you in the right direction. Good luck!

More Answers

You mentioned that your son has special needs and if the bill is for him, there are state resources available depending where you live. The department of developmental disabilities is probably a great start and can probably direct you to the right place if they aren't it. You might also check with the hospital to see what they can do to help. They might be able to change how things are coded to help you out too. Good luck!!

p.s.- well put to the critics! :)

2 moms found this helpful

Most hospitals and medical centers offer financial negotiations and I am sure that if you contact them, they will work with you. My brother who has no insurance had a stroke and many costly procedures and the hospital/doctors worked with him and it really made a huge difference. It is worth checking into.

1 mom found this helpful

L.-I suggest contacting the finance dept.,tell them like it is and ask if it can be written off as a charity case. Also have you checked to see if you can qualify for medical coupons for him? I'm here in WA and I know DSHS has a website where you can apply on line.
I wish you good luck. I've been there before so I know what you are going thru.

T.

1 mom found this helpful

'used to work in a health system ... medical offices assume many people will call to bargain down, and they don't like things to go to collection either (nor do they like huge long times of their office having to bill). You won't be able to make your bill go away, but you can probably make it smaller.

Consider going in to the billing office, if they allow such things and if you are local enough ... it's easier to gauge the reactions during the conversation in person than over the phone (and less possible for the office to just 'not get around to you').

It can really depend on which system you are dealing with. Some hospitals are set up to absorb more 'loss,' some aren't; same with doctor's offices. And of course they are probably seeing a lot of defaults now and might be less likely than they were a year ago to give you a real break. But everyone wants some money instead of no money, and a full-default means no money ... so, just like the home lenders, they may be willing to talk.

1 mom found this helpful

Have you tried talking to the billing department about the bill? We recently went through the same thing, where it was very hard to pay the medical bills we had leftover from our last birth. To my surprise the medical office offered a discount (grant) to help with the bills that patients cannot afford to pay. According to the manager I spoke with sometimes all you have to do is fill out a bit of paperwork to apply for the grant. Other times they will offer a discount in general if they see the account history has been good and that you have really been trying to pay it off. Good Luck!

1 mom found this helpful

L., I skimmed over the first two responses you had and they seemed to have great advice about calling and negotiating with the hospital, especially if you don't have insurance. It seems that if you don't have insurance there are more options in terms of help paying off your medical debts than if you do have insurance. This is talking from experience because my kids and I have insurance while my husband does not. It is a lot of work but if you are willing to do the work you can save money in the end.

Now, if you do have insurance and they have paid to cover the bill you may be in a tighter spot in terms of negotiating the medical bill down. However, some offices want to keep you as a patient and resolve the debt (especially if its been a long time) and you can call and ask them if they can reduce your debt at all, for the most part they will counter with "we can take off this much if you pay off the rest right now" or they may give you a three month option for paying off the rest of the debt. I have found that honesty is the best policy, if you can only pay X amount towards this debt every month, then tell them that and hopefully they'll put you on a payment plan to pay that much every month and make a note of it on your account. Make sure when you talk to anyone that you document the date, time and the persons name. This is very vaulable when you call back in if you are having any problems.

Now, if you debt is with a small office (not the hospital) call the office directly and talk to the billing coordinator about your situation or see if you can talk to the doctor about it. I used to work for a chiropractor and helped with billing insurance, and there were a few instances where people fall on hard times and because the doctor wanted to keep them as a patient, and they took the initiative to call in BEFORE we sent them to collections, we would write off half the debt or all the debt.

The biggest key is to call them BEFORE they start calling you demanding the money. It doesn't matter who you are workign with, people will take it in good faith that you are notifying them of your situation and being proactive about your finances.

Good Luck! I know what you are going through as we are going through a similar situation. Times are tough for everyone.

1 mom found this helpful

Did you know that insurance companies get discounts on bills, but individuals without insurance must pay the full charge? talks to the office and let them know your situation. If they see your payment record, they may be able to give you a discount.

Our daughter had heart surgery and we thought we were going to have bigger bills than we actually had. During this time, I found out that the hospital had a grant program that assists low income patients. I am not sure of you exact medical issue or organization that is billing you, but there might be some resource like this for you. Ask, it can't hurt.

Good luck to you. We have a broken medical system in the US, and I feel for those caught in its web.

1 mom found this helpful

Hi L.,

My son was born with a cleft lip and palate and had 2 major surgeries befor he turned 1. OHSU had a program that we could apply to to have part of our bill waved due to financial hardship and they ended up nocking of like 10% or so of what we owed. You should ask the hospital, or any social service agencies in your area if they offer a similar program. If you are in Oregon send me a message and I'll see if I can dig up the paperwork and see what agency it was through (it has been a couple of years).

If you can come up with any significant amount of cash I would go into their billing office with cash in hand and ask them if they would accept that as final payment. If so be sure to get something in writing.

Or, if not, ask them if you could reduce your monthly payment, I have found with my experience that $50 is about as low as I've been able to get anyone to go.

Good luck, hope it all works out for you.

C.

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