K.J. asks from Naperville, IL on July 12, 2011
My Landscaper - Keep or Fire Him?
Back in late March I got a quote from a landscaper who was recommended thru Service Magic. He has GREAT reviews--almost all are 5 out of 5. Our project consists of removing the old landscaping gravel & sand from an old above-ground pool that has since been removed, the removal of 2 sections of sidewalk, filling the area with dirt and then sodding it. He came by, took measurements, listened to my description, and then sent us an estimate of about $700.
I told him a few weeks later that he was hired and that we were eager to start the project. Since May we've been trying to get him to work on it. The weather has not been the best, so I know that they can get backed up with projects, but he kept telling me that he could do it..."I'll let you know the exact day on Sunday," etc...got that reply at least twice. So here we are in mid-July and it is still not done. Last week my husband called him and left a semi-scathing voicemail and basically told him, "You said you'd do this, we'd like you to keep your word and do it within 1 week." So yesterday work began--they came without any heavy equipment--no jackhammer to pulverize the sidewalk--they spent 4 hours banging at it with a sledgehammer!
When they were getting close to quitting time he told me that the cost was actually going to be greater than the estimate, as he didn't realize how deep the gravel was and that he needed more fill than originally thought. So I told him to calculate it and let me know. Last night he sent me an estimate for almost $1700!! What? It more than doubled?!
Does this sound like bait-and-switch to you? Should we cut ties? Would we be required to pay him for the work that he has done so far (we have been more than patient with waiting for it to happen.) He didn't even come by today to work on it again, so I have a good opportunity to put the brakes on.
So What Happened?™
Thank you, ladies (and gent)!!
We really wanted to work with him, as he is an immigrant from the same area my hubby comes from, so it only heightens our disappointment. I have already requested another landscaper to come out and quote it.
Thankfully he only removed 1 of the 2 sidewalk sections, which he had quoted at about $220, but none of the sand and gravel, and then waste removal of about $80 for the whole job. So, if we do end up paying him anything, do you think $130 would be fair?
Updated:
Funny...about an hour before he told me that it would cost more, he asked me if my hubby was a doctor. I said yes, and BAM...$1000 more to do the job! Geez, we help support 2 other households on my hubby's income! I told him today that he was fired and he replies, "So what the Dr. want to pay?" Really dude? It is way beyond JUST the money at this point. We have lost all confidence in your company. I am having my bank send a cashier's check to him tomorrow for $130.
Featured Answers
C.V. answers from Los Angeles on July 12, 2011
Fire him. I have learned this lesson in the past. If you are having trouble getting someone to START the job, it's not going to get better. I would hold off on paying him right now. What I have found is that it may be very difficult to get someone who will agree to pick up a job that's halfway through (ie they don't want to be responsible for what the 1st party may have done), and oftentimes, the amount the 2nd party will bill will essentially be for the whole job. Just a word of advice from someone who's been there, done that (though mine was a contractor remodelling kitchen/baths).
2 moms found this helpful
S.Y. answers from Chicago on July 12, 2011
Pay him a fair amount for work already done....then move on. When you are calling out other co's for estimates - ask how much $ you should pay the first guy. The first guy is only going to lead to problems. Move on.
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More Answers
C.S. answers from Kansas City on July 12, 2011
Landscaper, you're fired! <----Donald Trump voice and finger pointing :o)
4 moms found this helpful
D.B. answers from Charlotte on July 12, 2011
Run away from that man. And don't pay him a cent. He did this on purpose, blasting up your sidewalk - THEN telling you it was going to cost $1000 more.
Go on Service Magic and complain about him.
I mean it - this is bad business and you don't want to work with him.
D.
3 moms found this helpful
J.C. answers from Anchorage on July 12, 2011
Cut him loose, he is screwing you. He is not a professional or he would have had equipment. You do not have to pay him, and you should most certainly report him to the better business so he can not screw others in the future.
3 moms found this helpful
M.M. answers from Dallas on July 12, 2011
I think you already know the answer to your question. Fire him.
3 moms found this helpful
A.H. answers from Portland on July 12, 2011
Fire him, I doubt that's $1000 that he didn't "realize". Sounds like he's trying to screw you. You could have a different landscaper come and evaluate how much work was done at what price to pay him for the work he's done, but that is ridiculous to "not realize" a grand of work. My main feeling of him screwing you is because of how he was putting you off and not following through. I mean, come on, 3 months to START on a project when he said he'd do it back in March, next please.
Update:
I think that's more than fair. If he quoted the 2 at $220 then 1 is $110. Just tell him you appreciate his work, but you are not happy with the time it is taking and the surprise cost (if you want to be nice haha, I see myself saying that through gritted teeth).
3 moms found this helpful
C.V. answers from Los Angeles on July 12, 2011
Fire him. I have learned this lesson in the past. If you are having trouble getting someone to START the job, it's not going to get better. I would hold off on paying him right now. What I have found is that it may be very difficult to get someone who will agree to pick up a job that's halfway through (ie they don't want to be responsible for what the 1st party may have done), and oftentimes, the amount the 2nd party will bill will essentially be for the whole job. Just a word of advice from someone who's been there, done that (though mine was a contractor remodelling kitchen/baths).
2 moms found this helpful
K.B. answers from San Francisco on July 12, 2011
Fire him. Incommunicative, hard to reach, inaccurate with estimate? Fireable offenses all of them. Pay him for the work he did so far -- perhaps using the first estimate as a guide -- then ask around and get real recommendations for a replacement. Online ratings are shaky, as its possible that they are posted from within the organization, not real people. Get more than one estimate, and pay attention to your gut feelings about the people.
2 moms found this helpful
B.C. answers from Los Angeles on July 12, 2011
I'd call him and tell him his estimate was for $700. If he wants to do it for $700, then he has two weeks to have the job done or you'll hire someone else. Then go to the web site that had the 5 out of 5 ratings and give him a 1 and tell why. Take pictures of what he has done and save them and explain why you are dissatisfied. Note the number of times you called him, etc.
With the next group, get your estimate and establish a time frame to have it done by. Then have written requirements and deadlines. One of them should be a penalty for not having the work completed on time.
Good luck to you and yours.
2 moms found this helpful
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