11 answers

Looking to Get Out of a Contract and Needing Help

Hello All,

I stupidly sign a contract with an alarm company called Icon Security. Since June 17 the system has worked three days and the damn thing is not working again. Customer service is rude and when I had asked to speak to someone higher up the food chain, I am told there is no one else. I have to call them on a near daily basis with no results and no repair man for up to four weeks. They are still charging us for a system that is not working. At this point I am so tired and frustrated, I just want out of the contract; they can keep our money from the last six weeks if they will just go away. I feel like crying, I am at a loss of the next step. I bought this problem into our house, but I have no experience dealing with anything like this. I have contacted BBB, but the company basically said to the BBB and to us, "Too bad, you're screwed"

Has anyone gone through something like this? What worked? What didn't? Should I contacted legal help?

Please help! Thank you all in advance.

What can I do next?

Featured Answers

Is it a local company? I don't know anything about this type of thing, but what about one of those news shows about this kind of thing?

More Answers

Most of the time, if you tell them you will hire a lawyer, they laugh. Thinking the average person does NOT have a lawyer. Pre-paid legal which is offered is a way to pay minimal cost but have a lawyer on your side to do all the work for you. It's worth a shot. If you decide you'd like to do this, let me know and I can get you set up with that. Or like Kristina B offered, send to her and let her look it over for you. Explore all avenues you can. This is worth fighting for.

Good Luck.

Call the local tv stations and make a complaint with them. If they like the story and/or have had other compliants they will confront the company for you, and you usually get your money back or will be able to break the contract. One of the stations (I can't remember which one) does a story like this at least once a week and they encourage you to call. If it has happened to you, it has happened to someone else. Also, you could try calling the company one more time and let them know you will be calling the local news, or your lawyer, and you might find a solution before you have to actually take the step.
Hope that helps and good luck!

I work in Contract Law. If you'd like you could email me a copy of the contract and I can look it over for you.
You can black out any personal info.

you need to DEVOUR that contract. read every single word and see if there's anything in there that protects your rights. there has to be SOMETHING. find it, throw it in their faces, see if they change their tune.

also, many lawyers do free first time consultations. worth a shot. good luck!

How are you making the payments to the company? If they are auto drafting from your bank account, simply tell your bank not to allow payments to be pulled from that company anymore. If you paid with a credit card, you can call your credit card company and they can stop/refund payments with some information. I would imagine that the alarm company won't pursue it, too much hassle and money, but if they do, keep good records of all they issues, in case you need it.
Good luck!

Is it a local company? I don't know anything about this type of thing, but what about one of those news shows about this kind of thing?

Have you tried FOX 4 problem solvers?

get the name of the owner of the company or the CEO. get the mailing address. library reference desk can help you. send a letter certified mail. what happens is the CEO for example has a senior team of care reps empowered to "make deals" that others cannot make. if that does not work you can only log this as a BBB complaint in their website for response....which can be done online....or you could submit it that Call For Action on NBC? see what happens.

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