This is sooooo normal. Do you wash her clothes cook all of her meals, etc.? Tell her If she doesn't do her required chores, She's going to have to wash her own clothes. This is one of the few chores my 14 yr old will do. That way at least she's doing something. Besides clothes and looks are very important at this age. So is the phone and/or internet. Believe me, if her favorite clothes aren't clean, she will freak! Hope this helps. L. H P.S. If she won't clean her room, close the door and walk away. Let her live in the filth. My daughter finally got sick of it and cleans her room now!