For years I worked at a Cosmetology School and the instructors are amazing. I would recommend calling the school and asking to speak to an instructor. They have so much knowledge and experience. They can also deep moisturize your hair and of course it's inexpensive. I would also return the brush to the store where you purchased it and find the manufacture and complain. If the brush heats up so much it melted your hair they should be pulled from the market so this doesn't continue to happen.