I don't know how much help I can be, but I'll give you my experiences. I gave birth to both of my kids at Riverside. The first was a much nicer experience, but I believe that it has to do with the drs, though I don't know for certain. With the first, I was with a private practice & had a very good experience. Everyone was attentive & very nice. With the second, I was going to the community center. The nurses at the hospital were still nice, but there was a different feeling. Yes, the dr. care was very different, but there was just a vibe or feeling I got with the nurses.
Then, my husband had to stay at Mt. Carmel East. Obviously, we didn't experience the maternity ward, but everyone was wonderful.
Find out what hospital your doctor has privileges at and be sure to take the tour. It's not always the best way to know how things will be (everyone is on their best behavior), but it can help.
Good luck & congratulations.