21 answers

Anyone Used LUNA Carpet?

We are looking to have some carpet replaced. I have friends who had a good experience with LUNA. Anyone else? We also looked a little bit at Lowe's. I would appreciate any advice that anyone has. Thanks!

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I used Luna a few years ago, and I must have had the same guy as Wendy O below...he was a complete jerk, talked down to us like we were MORONS if we didn't choose Luna, and basically pushed us into the deal. As strong of a person as I normally am, I was appauled at this guy and said anything I could just to get him out of my house.

After two weeks of waiting, my carpet arrived. The carpet itself was installed very quickly and looked great. I did not do the Buy One Get One Free option because I had no other room to carpet in my house (I had all hardwood floors).

For a 13' x 17' room, the carpet cost me $600. I think that's a total rip off! I wouldn't recommend them to anyone else...if I have to ever get carpet again, I will go to Home Depot or Lowes and pay for their installation services.

Jill is right. I posted the same question back in August and got massive responses. The majority voted No way to Luna Carpet and as always I take the mamas advices. I decided to just clean the carpet I have, and they look brand new. Good luck.

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We used Luna and had a great experience. They moved everthing-free of charge and put it back. They even trimmed our doors. We would definatly use them again. Empire on the otherhand we had a horrible experience with and would not reccommend!

1 mom found this helpful

Hi E.! Someone else back in August had inquired about Luna and got a lot of responses. You might want to check it out! It is in the request and responses section. Look under Home maintenance, then flooring.

We had a bad experience with Luna and I don't trust them one bit. I know several others who have had bad experiences with them too. My advice would be to stay away from them. Read all the responses from the previous post though. Good luck!

I had LUNA and Empire come to give us estimates. The Luna guy was very rude. He insulted me several times, kept asking if my husband was going to come home and if I was sure I would be able to be approved for the credit application without my husbands income, etc. I was so offended, I think he thought that as a women I couldn't make financial decisions for the household. I finally asked him to leave.

I had Empire come next and they were much nicer, just be forwarned. DO NOT accept their first price, not even their second price!! I got him to lower the price three or four times until it was comperable to places like Home Depot or Lowes LOL! They installed carpent in the whole house (we had not moved our furniture in yet) and did a great job.

E.: No I never used Luna, but I can recommend Ashland Flooring in Batavia, Il. I am not sure where you are located? They are very competitive and install quickly! They have some great prices going on now, due to the fact carpet prices will have an increase starting February. Great showroom to view and can match any big box stores.
Good luck!

We used Luna they were good! Especially when our little one came three weeks early and her room was not done so luna got to our house right away and got everything done!!(My husband had to add a bedroom for her)

I had a good experience with Luna. I actually used them three times. The one recommendation that I Have is that if you were selecting a certain carpet and intended to use it in many rooms but install it at different times (so as not to disrupt your whole house at once), I would recommend doing it all at once.

You see, we chose to re-do one room at a time. The first room was done great and once we got the house back together and had some time, we re-did another room. Again, good results. When it came time to re-do our Master Bedroom, the carpet had been discontinued and I was left without. To compensate me, though, I spoke with the Manager and he upgraded me to a much nicer carpeting for the same price. He also helped me pick out a similiar color so that the carpets would like good together. All in all, I would have to say that I had a good experience.

Good luck. Hope this helps.
N

I live in Maryland and used Luna best on my parents recomendation in Chicago. I guess Maryland is an expansion market for them. I had two other quotes empire and next day floors and received the best price and quality from Luna. I actually found the sales representative the most professional of the group.

I would recommond them to anyone who is interested in. I have to get a wood floor soon and will call them back for sure.

I haven't used LUNA. However, we just had our carpet replaced by McCools Flooring and carpet. They have stores in Fishers, Carmel, and Kokomo. We installed a Karastan stainmaster carpet. It is really nice and it was on sale for $3.00 per sq ft. This was a better price point then Lowes, Home Depot ect....Another tip: Ask if they have any instock carpet. You can usually get a better price because they have an overstock they want to move.

A.

I used Luna a few years ago, and I must have had the same guy as Wendy O below...he was a complete jerk, talked down to us like we were MORONS if we didn't choose Luna, and basically pushed us into the deal. As strong of a person as I normally am, I was appauled at this guy and said anything I could just to get him out of my house.

After two weeks of waiting, my carpet arrived. The carpet itself was installed very quickly and looked great. I did not do the Buy One Get One Free option because I had no other room to carpet in my house (I had all hardwood floors).

For a 13' x 17' room, the carpet cost me $600. I think that's a total rip off! I wouldn't recommend them to anyone else...if I have to ever get carpet again, I will go to Home Depot or Lowes and pay for their installation services.

I got a quote from LUNA and it seemed so high if I didn't have 2 rooms to use their BOGO deal that I went and checked out two other places in person. I wound up ordering from Mr. Carpet Shop At Home, who had great reviews on Angie's List. We were very happy with the end results from Mr. Carpet. The owner came with about a million samples in his van, I just had to tell him approximately what type of carpet & color I wanted and he ran out and got sample boards, then he ran out to his van a second time to get more for me to review once it was apparent I wanted something really thick and plush but not shaggy (not frisee). He was very helpful and the price was reasonable, compared to the other places I checked.

It was obviously just my experience but I did not like them. The salesman would not give me information (such as how many feet of carpet he thought we needed) and was very, very pushy. I couldn't get him out of my house fast enough. I ended up using a local company (Elmhurst Carpets) and was very happy and paid less!

I Manage 15apt. buildings & we been using key carpet on 109th. & central for over 30yrs.there phone ####-###-####,If your interest,ask for Lenny sr,or Lenny jr. or Gary,tell them D. from Brix gave you the number. I know nothing about Luna...sorry!

I've recently replaced the carpet in my bedroom and I used Home Depot. We are very satisfied.

Jill is right. I posted the same question back in August and got massive responses. The majority voted No way to Luna Carpet and as always I take the mamas advices. I decided to just clean the carpet I have, and they look brand new. Good luck.

Hi E.!

My experience with Luna was a positive one. They had the type of carpet I wanted at a lower price than Home Depot, or any local store. We have been in our home for 5 years now and it still looks great. Friends of ours also used them and got a $50 coupon for booking online. They were also pleased with their expreience. We carpeted our entire home before we moved in so the "BOGO" room thing was very benificial for us. We also got 0% financing because I saw 2 commercials back to back, one offering the 2nd room for free, then the next 0% financing so we took advantage of both. The sales person said that they are not supposed to do both, but because I saw both commercials at once he allowed us to do it.

Good luck!
J.

I know this thread is super old but I will still reply anyway in hopes it helps someone else.

This week we had both Luna and Empire give us carpet quotes. The Luna representative was very rude to me and spoke almost exclusively to my fiancee. He would not show us the full warranty or answer our questions because he was too busy with his computer and lazer gadgets. He gave us a price for a decent carpet upstairs and a not so decent carpet in the basement. He then said if anyone beats it he will match it and give us 10% off because that was the Luna way. As we were giving him the deposit check figuring we would just price match if anything better came up, he bad mouthed every other company and boasted himself as the best due to his 83% sales rate.
When I spoke with the man from empire he was very nice and listened to our concerns. I did not tell him of our meeting with Luna, I simply told him we had a budget (which was the exact price quoted to us from Luna) He ended up giving us the exact same better carpet throughout the house for a cheaper price than Luna. When I called Luna to compare the deal (it took me 4 hours and 3 phone calls to reach someone who could deal with me) they gave me the run around trying to "negotiate" a lower deal for me, all of which were higher than 10% off the quoted price from Empire. After a while I got fed up and said I wanted to cancel my order and get my deposit back. At that point they offered me the 10% off, but it was too late I was tired of dealing with their games. Empire has been wonderful to us since then and I will use them for any service they can provide.

Yes, I used LUNA recently. Our experience with LUNA has been really bad. None of the customer representatives with LUNA are interested in serving the customers; all they are interested in is their commission. The Sales Representative who visited our house for free consultation talked us into placing the order for which he lied on the policies of the Company. He disappeared in thin air after he earned the order. We ran into more worse people than him from then. It took us six months to finally get our order in place with what we needed. And finally when the carpet was installed, they put inferior padding than what we placed the order for. We have been so extremely disappointed from the beginning to end. So please save yourself from all the pain and select a different carpet company for your carpet needs.

I received an estimate from Luna and they were very polite. However they carried a limited selection of samples and were more expensive then our local carpet store, which came very highly reccommended by local friends.

I used and was happy with Manas Torcom Touch of Beauty Carpeting in Park Ridge.

Best of Luck
C.

We looked at Luna in Schaumburg and when we went next door to Great Indoors, found the same carpet for a better price - on sale. Very happy with carpet and salespeople at both locations. We would have bought from Luna if not GI, but I cannot speak about Luna's cust. svc. since we didn't purchase there.
Good Luck!

I second Toni's suggestion...we used Home Depot and it was MUCH less expensive for the exact same carpeting as Luna. I do my best to avoid commission-based sales stores for things like that - its just not worth the headache of the hard sell.
Good luck!

I had a terrible experience with LUNA at a consultation meeting this morning! That was my first experience with LUNA, and I have the feeling that may also be the last.

It was for a carpet installation for our new house which we will own officially in a week. Since we're technically not the owners of the house just yet, it took some effort on my part over the weekend to arrange for the meeting to happen at the new house with the LUNA salesman this morning.

I was slightly delayed on the way to the meeting (which I called and explained on the way there). When I arrived 15 min later than the appointed time, the LUNA representative - whom I've never met, was visibly upset. As an introduction to the meeting, the salesman (Steve, as he said was his name) literally demanded an answer as to whether I will be making a purchase today. When he also realized that my husband wasn't there, he assumed right away that I won't be able to make any decision without the present of my husband.

Right way, the salesman called the meeting off (!). Instead, he walked into the house, put his tapes around the rooms I was to install the carpets really quickly, and gave me a rough estimate of cost for carpet installation. The whole walk through took not more than 5 min! The most ridiculous part is, all along he mumbled and grumbled about how he "lost valuable time waiting" and how he will be late for his next customers.

What a meeting! I'm so shocked that LUNA hires someone with such an attitude to represent the company! It was beyond appalling. I will leave the judgment to the readers of this blog. Just thought everybody deserves to know the kind of people you might meet if you ever contact LUNA for a consultation!

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