I had a terrible experience with LUNA at a consultation meeting this morning! That was my first experience with LUNA, and I have the feeling that may also be the last.
It was for a carpet installation for our new house which we will own officially in a week. Since we're technically not the owners of the house just yet, it took some effort on my part over the weekend to arrange for the meeting to happen at the new house with the LUNA salesman this morning.
I was slightly delayed on the way to the meeting (which I called and explained on the way there). When I arrived 15 min later than the appointed time, the LUNA representative - whom I've never met, was visibly upset. As an introduction to the meeting, the salesman (Steve, as he said was his name) literally demanded an answer as to whether I will be making a purchase today. When he also realized that my husband wasn't there, he assumed right away that I won't be able to make any decision without the present of my husband.
Right way, the salesman called the meeting off (!). Instead, he walked into the house, put his tapes around the rooms I was to install the carpets really quickly, and gave me a rough estimate of cost for carpet installation. The whole walk through took not more than 5 min! The most ridiculous part is, all along he mumbled and grumbled about how he "lost valuable time waiting" and how he will be late for his next customers.
What a meeting! I'm so shocked that LUNA hires someone with such an attitude to represent the company! It was beyond appalling. I will leave the judgment to the readers of this blog. Just thought everybody deserves to know the kind of people you might meet if you ever contact LUNA for a consultation!