Any Experience with Vonage for Phone Service

I have Vonage. You have to have high speed/broadband. So if you have time warner or uverse or vios you can use it. It runs 31.00 with all fees/taxes.

Only issue I have had is that their site can be a pain to navigate when you want to talk with someone.

If you want I can send you a link that allows you to get 2 months free.

I like not having long distance bills - since all fsamily live every where else.

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I don't have Vonage but I do have AT&T which I hate. I considered Vonage as well but have decided against it. I contacted AT&T and told them I was thinking about leaving AT&T and was giving them a last chance to offer me something that would make me want to stay. They transfered me to their "Retention Department" whose only job is to do whatever they can to retain unhappy customers' business. They have the power to set you up on discounted "plans" that regular AT&T reps can't. This way you can make a decision based on ATT's best offer as well as Vonage's.

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T.,

Don't do it!! My sister had Vonage and there were days at a time we couldn't get a hold of her. There was also an annoying beeping that was always on her line. PLUS she had to pay extra money to have 911 services. SHE loved it because it made her bill so much lower, but for the people who called her (or tried to call her), it was AWFUL.

Yes, you can be online and on the phone at the same time, but Vonage is not the way to go.

Try your cable company, or AT&T. They are much better.

As a matter of fact, I think Vonage has just declared bankruptcy...

Happy talking!
E.

1 mom found this helpful

We have Vonage and love it. You have to have high speed internet to have it, but if you do it's worth it. If you do get Vonage just remember that you won't have phone service if your high speed connection goes down. You can use the phone and internet at the same time. Also, there is something about having to register your number so that 911 knows where you are since with Vonage, your call can appear to originate from somewhere else. For instance I called poison control once and I was routed to the New York branch even though it should go to a local poison control. My husband delt with all the details so I'm not sure exactly how it's done. So basically, if you're tech savy it's worth it.

1 mom found this helpful

I had vonage a few years ago before I moved to TX. I really liked the service. At that time they were not hooked up with 911, but it looks like they have fixed that issue. The only reason why i didn't keep them when i moved here was because of the 911 and the fact that it doesn't work with your alarm system. Your alarm company would have to come in an install something in order for it to work. I have a friend who just kept her land line and got just the basic service so she could have the alarm connected. you might want to try that.

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I have heard that 911 calls with Vonage go through a middleman before they are routed to emergency services, and that if you lose your internet connection, you lose your 911. That's why we haven't tried it.

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I have Vonage I have no problems with the service. You will need a broadband connection to use the Vonage service. If you are getting DSL from ATT it will go away if you cancel your line with them. If you are getting your connection so other method then it make great deal of difference in the budget to use Vonage. Your only down side is that if your internet connection or power goes out you will not have phone service which means no 911.
We made the decision because we both have a cell phone and 911 works from our cell.
Vonage has made great strides in correcting the 911 issues. We you call 911 it will show your address. I work for a small Telco and go to events that talk about 911 service Vonage is one of the leaders in making sure that IP phone service can reach the correct 911 agencies. You will just need to make sure that you register your address with them.
If you have any questions on Vonage or how their 911 works just send me a message. I would be more that happy to help.

1 mom found this helpful

We've had Vonage for several years now and I love it. I have a couple things to expand upon with what some of the others have mentioned. In the event of a power outage or loss of cable service, you can set up your online account to forward your calls to a secondary number, such as your cell phone. You never miss a call. We have an alarm system with Protection One and they have wireless capability which doesn't require the use of a landline. The 911 details on their website are pretty sketchy, but again, just make sure that you register your current address in the 911 section of your online account.

Good luck.

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I had Vonage for a while but had to cancel. And although I had to cancel, I totally recommend Vonage. My problems were with my internet connection. I never had clear calls (even though I had enough speed). Anyway, Vonage was VERY helpful, even placed a three way call so that they could talk to my internet provider about the interruptions I was receiving. I'd DEFINITELY recommend them.

1 mom found this helpful

We have been with Vonage for about 7 years now and love it! I have friends that live in Italy and Japan and calling them is a breeze except for the time change lol! Just go for it but do forward your phone in times of storms to a cell phone b/c like everyone else has said when the power goes out so does your phone.

1 mom found this helpful

I have had vonage TWICE (I went back to "save") They are a pretty reliable service. The setbacks are that when there is a storm there is a GOOD chance you will loose service, if you internet is down for any reason you will NOT be able to use the phone. Yes, you need internet service, yes you can use the computer and be on the phone at the same time. The only other sickening setback is, they don't tell you that when you make any changes(upgrade or downgrade plans) to your plan, they debit your account automatically. AND if you withdraw/disconnect before a years contract time, they will debit your account a $39.99 fee, plus charge you for the modem (that comes free, most of the time)PLUS taxes automatically. Not to be prejudice but you can't understand many of the reps when you call the company, because they are all foriegn, and they are not thorough in their explanations, etc. The good features are that you can access voicemail online, which I love, see the calls you made and recieved and you can actually read your voicemails, they are all cool.

1 mom found this helpful

T.,

Vonage is the best thing that happend to me since I have family scattered all over the world. I call most places in Europe for free, call Canada for free and all over the United States. I have had it for almost four years and I can't complain about their service. They keep introducing great features and their rates have been low and conistent since I signed up for their service. You can't go wrong with Vonage. "It's the best thing since slice bread" LOL

Flo

1 mom found this helpful

It's a good service.It comes to around $31.00 with the extra charges.One problem if your cable internet service have a problem then your phone wont work.

1 mom found this helpful

I've had Vonage for my home based business since December and LOVE it. I've only had 1 problem and I just unplugged the base to reset it and haven't had a problem since.

You will not have phone service if you loose your internet connection but you can make and recieve calls while on the internet.

They also have awesome features that are included at no cost.

If you have any more specific questions, just send me a message.

1 mom found this helpful

I was a skeptic, but after rave reviews from several people we know, we switched to Vonage about 8 months ago and are very pleased! We all of the features we were paying much more for with Verizon PLUS unlimited free long distance to U.S. and Canada for $31.88 a month total, which is the monthly rate + tax.

Phone service does not affect your internet connecton AT ALL. The only downside we have found is if you need to call 911 (hopefully, you won't) the 911 operator will not know the location you are calling from and you will need to provide an address. Vonage tells you this up front.

Everything else is exactly the same...except our bill :) .

1 mom found this helpful

I have had vonage for over a year with no real problems. Yes, you can use the phone and the internet at the same time. So far we have been happy with switching to Vonage.

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We have been with Vonage for over 3 years now and are VERY happy with it. Yes, you can be on the phone and internet at the same time, but it cannot be used with a traditional modem connection---it has to be used with a cable modem connection, like Time Warner, AT & T, or the like, so that it's connected all the time. Also, you have to remember that in the event of a power outage, you will have no phone service, so that's when we use our cell phones. Also, you have to have a good, strong cable internet connection, or you will experience distortions.

Best of luck!

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