I have a daughter who got a Madame Alexander doll and drew on the face with pen. I washed it as well as I could with soap and water. Then I left it out in the sun for several days. This bleached the stains out. They still show a little bit, but it is much better than it was. Try that and see if it works. Another daughter got a stuffed bunny with a music box inside. After a while it got dirty and smelly. I wondered for a long time what to do with it. I finally picked the stitching took out the music box, put in a little stuffing and sewed it back up. That worked really well. Now when it gets dirty, I just throw it in the laundry with everything else. Good luck P.